Technical Support Engineer

 Bucuresti, Romania       Permanent contract        Information Technology

Responsibilities

The Market Access team is developing and maintaining exchange connectivity and high performance front office systems. All development is leveraging on a common framework developed in Asia, Europe and Americas. Increasing demands on the order management system and the data feed distribution architecture implies the implementation of new and innovative technical solutions. Those solutions often involve significant manpower, with very diverse technical skills (networking, system, real-time algorithm, market data…).

Your mission will be to support the users of the Investment Banking Division for the activity electronic trading. The user base is mostly in London and Paris, but also in EMEA and consists of Front Officers (mainly Traders) and Middle Officers. The role is to work on technical and functional issues impacting the trading on over 80 financial markets.

Your Role in a Nutshell:

  • Support all Market Accesses for Equity trading activities and middle office officers in deal reconciliation matters.
  • Manage Incident raised by the users up to their resolution.
  • Perform TSM tasks on the feature team topics when required.
  • Manage requests coming directly from users or from Trading Tools support teams.
  • Work closely with the exchanges on issues and changes.
  • Escalate the incidents to appropriate development team (support level 3) when required. Liaise with relevant IT teams regarding new functional and technical enhancements.
  • Technical and applicative monitoring of the platform.
  • User training: Ensure knowledge of users is up to date on the applications.
  • Manage problems from the rootcause identification to the execution of the action plan.


Profile Required

A little about You:

  • Experience in a support position;
  • Willing to learn the business of our applications (Finance for Investment Banking, European Regulation);
  • Analytical skills
  • Basic knowledge and experience in SQL (MySQL, SQL…)
  • Good technical level on Unix & Linux (95%) and Windows (5%).
  • Strong skills on shell scripting and Perl and/or Python and network skills.
  • Ability to prioritize tasks (to size urgency of a request vs impact of the incident)
  • Good command of English, both written and spoken with the ability to participate in English-only meetings. — French knowledge is an advantage.
  • Dynamic, detail oriented, fast learning capacity and able to work in a fast-paced environment

Nice to have:

  • Knowledge of Finance.
  • Knowledge of Docker, Jenkins
  • Knowledge of Web Services


Business Insight

To be part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company’s activity.

 

Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.


We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000XI3
Business unit: SG European Business Services
Starting date: 14/02/2020
Date of publication: 08/01/2020
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Technical Support Engineer

Permanent contract   |   Bucuresti   |   Information Technology