Teleconsilier HR with Russian-determined period

 Bucuresti, Romania       Fixed term contract        Human Resources

Misiune


Your Mission


The HR Contact Center Agent is responsible for managing the level 1 requests received by phone or email coming from employees and HR representatives of the entities served by the European HR SSC.


Your Role in a Nutshell

  • Receives HR related requests (phone or email) from the employees and HR representatives of the clients;
  • Registers the received request in the ERM system for future references;
  • Analyses and classifies all the received requests in order toestablish who will manage them;
  • Assists the clients with indications if needed for self-service options;
  • Solves all the requests in his area of activity according to the agreed deadlines;
  • Identifies and communicates the potential risks associated with his activity to the team leader or manager;
  • If the requests can not be solved at Level 1, the requests will be escalated to Second Level.

Profil

A little about You

  • Bachelor degree;
  • Familiar with Microsoft Office (Excel, Word, Power Point, etc.)
  • Good knowledge of French and Russian;
  • Previous internships or volunteer experience would be a plus;
  • Previous call center experience would be a plus.

We also value

  • Excellent communication skills;
  • Detail oriented and flexible;
  • Dynamic and motivated;
  • Strong customer service and listening skills.


Descriere

To be a part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company’s activity. Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.


We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000IB1
Business unit: SG European Business Services
Starting date: 01/10/2020
Date of publication: 11/09/2020
Share on

Teleconsilier HR with Russian-determined period

Fixed term contract   |   Bucuresti   |   Human Resources