Trade Finance Customer Service Officer - 12 month FTC

Fixed term contract|London|Retail & online banking

Trade Finance Customer Service Officer - 12 month FTC

  • London, United Kingdom
  • Fixed term contract
  • Retail & online banking


Societe Generale Global Transaction Banking (GTB) includes Payment & Cash Management (PCM), Trade Services (TRA), Factoring (SGF) and Cash Clearing Services (BAN), as well as the FX services associated with these activities.


The PCM team delivers and supports cash management products and services that are provided to our corporate customers. With over 6,000 specialists in over 40 countries, PCM is a strategic activity for Societe Generale, and we can offer the expertise of a large international banking group and experience spanning over twenty years.


The TRA team delivers all trade-related services such as documentary credits or LCs, Standby Letters of Credit, domestic and International guarantees and finance associated in 40+ countries.


GTB UK are looking for a Trade Finance Customer Service Officer on a 12 month Fixed Term Contract.

Summary of the key purposes of the role

1.       Support GTB Front Office (TRA & PCM) in their commercial activity

2.       Issuance and monitoring of bonds, guarantees and SBLCs (domestic and international)

3.       Follow up on operational issues with the Back Office and product teams.

4.       Interact with clients to address their queries and provide necessary support related to trade finance transactions.

5.       Participate actively in training sessions to enhance your knowledge of trade finance products, processes, and industry trends.

        Summary of responsibilities

·         Assist in monitoring trade finance transactions, tracking their progress, and preparing periodic reports.

·         Collaborate with various internal teams, including trade operations, risk management, and compliance, to facilitate smooth trade finance processes and resolve any issues that may arise.

·         Support of GTB Front Office in trade transactions.

·         Follow-up on client requests and needs in coordination with the GTB Front Office.

·         Close co-operation with Back Office teams and support functions (Compliance, Legal, Risk…) relating to all operational issues.

·         Ensure that all trade finance activities comply with international trade laws, regulations, and internal policies.

·         Assist in conducting due diligence on customers and transactions to mitigate potential risks.

·         Responsibility of day to day and administrative tasks relating to trade transactions: market research, profitability calculations, risk and compliance controls, internal reporting, bank/country limits authorization requests to Head Office in Paris, etc.

·         Proactively cross-sell with other parts of the organisation with a focus on GTB business lines

·         Be risk aware at all times

·         Support and further develop domestic and international Trade Services business in the UK

·         Actively cooperate with the Global Relationship Manager in London branch as well as with other business lines

·         Follow up on operational issues with the Back Office and product teams

·         Efficiently manage tasks and prioritize responsibilities to meet deadlines and ensure timely execution of trade finance transactions.

·         Follow up on and initiate opportunities with existing customers as well as with GTB prospects

·         Represent Societe Generale at client meetings if required 

Profile required


The candidate we are looking for will have

  • 5 years minimum experience in an international bank
  • Experience in the Trade Finance department dealing with domestic and international Trade Finance instruments
  • From inception to claim handling
  • With a proven experience in first level reviewing and commenting on bond texts, primarily subject to English law
  • Working knowledge of UCP600, ISP98, URR 725, URDG 758, ISBP guidelines, Incoterms and market codes of conduct.
  • Preferably CSDG qualified, but not essential


  • Bachelor or Master’s degree in Finance or Business Administration


  • Fluent in English. Candidate must be able to express opinions in a precise and understandable manner
  • Knowledge of the French language would be a plus but not essential

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 24000HQ1
Entity: Societe Generale London Branch
Starting date: 2024/08/19
Publication date: 2024/07/02