Trade Finance Customer Service - Team Leader

Permanent contract|London|Banking operations processing

Trade Finance Customer Service - Team Leader

London, United Kingdom Permanent contract Banking operations processing


Description of the Business Line or Department

Societe Generale Global Transaction Banking (GTB) includes Payment & Cash Management (PCM), Trade Services (TRA), Factoring (CGA) and Cash Clearing Services (BAN), as well as the FX services associated with these activities.

The PCM team delivers and supports cash management products and services that are provided to our corporate customers. With over 6,000 specialists in over 50 countries, PCM is a strategic activity for Societe Generale, and we can offer the expertise of a large international banking group and experience spanning over twenty years.

The TRA team delivers all trade-related services such as documentary credits or LCs, Standby Letters of Credit, International guarantees and finance associated across 50 countries.

As part of their growth in the UK, GTB UK are looking for a Trade Finance Customer Service Officer.

Summary of the key purposes of the role

1.           Oversee both the Domestic (PCM) and International (TRA) Middle Office activity – Acting as team leader

2.           Support GTB front office (TRA & PCM) in their commercial activity

3.           Issuance and monitoring of bonds, guarantees and SBLCs (domestic and international)

4.           Follow up on operational issues with the Back Office and product teams

5.           Cross-fertilize with the cash management support team

Summary of responsibilities

•            Support of GTB Front-Office (TRA and PCM) in origination and execution of trade transactions.

•            Follow-up on client requests and needs in coordination with the GTB Front-Office.

•            Close co-operation with Back-Office teams and support functions (Compliance, Legal, Risk…) relating to all operational issues.

•            Responsibility of day to day and administrative tasks relating to trade transactions: market research, profitability calculations, risk and compliance controls, internal reporting, bank/country limits authorization requests to Head-Office in Paris, etc.

•            Proactively cross-sell with other parts of the organisation with a focus on GTB business lines

•            Be risk aware at all times

•            Support and further develop domestic and international Trade Services business in the UK

•            Actively cooperate with Global Relationship Manager in London branch as well as with other business lines

•            Follow up on operational issues with the Back Office and product teams

•            Follow up on and initiate opportunities with existing customers as well as with GTB prospects

Profile required


•            In-depth knowledge of domestic and international trade products (L/Cs, SBLCs, guarantees, etc.) – minimum five years of proven experience (substantially with guarantees + SBLCS subject to English law).

•            Ability to review and negotiate trade product wording within a UK legal context

•            Team leader experience within a trade environment

o            Set work priorities across team

o            Ensure cross training to enable cover across both domestic and international sides of the business

o            Ensure all team tasks are completed to time, cost, and quality standards

o            Ability to share own knowledge in Trade Finance products (schemes, tools, compliance…)

•            Familiar with AML/compliance and profitability tools

•            Ability to spot, understand and solve issues, develop and recommend alternatives or solutions

•            Ability to escalate in an adequate manner

•            Excellent  interpersonal skills including ability to establish and maintain good working relationships

•            Administrative, organizational and time management skills

•            Computer skills and knowledge of Office software packages

•            Above average written and verbal communication skills

•            Strong capacity of teamwork with high level of commitment and responsibility

•            Ability to work in a deadline-driven and culturally diverse environment

•            Client oriented work approach

•            Well organized with very good attention to detail

Work Experience

The candidate we are looking for will have

-            5 years minimum experience within an international bank

-            Team leadership experience within a Trade Finance department dealing with domestic and international Trade Finance instruments

-            From inception to claim handling

-            Proven experience in first level reviewing and commenting on instrument texts, primarily subject to English law


  • Bachelor or Master’s degree in Finance or Business Administration


•            Fluent in English. Candidate must be able to express opinions in a precise and understandable manner

•            (Fluent) French would be a plus but not essential

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000MEW
Entity: SG CIB
Starting date: 2021/09/13
Publication date: 2021/07/15