Trade Support Unit Officer

Permanent contract|Hong Kong|Banking operations processing

Trade Support Unit Officer

  • Hong Kong, Hong Kong
  • Permanent contract
  • Banking operations processing

Responsibilities

Primary Objective
Trade Support’s mission is to ensure all trades and events on the Front office positions are correctly reflected in the relevant IT system and/or database in order, mainly:

           o For the Operations chain to be able to ensure a smooth settlement/ matching/ pre-confirmation for all operations
           o For Front Office to have a clear visibility of their position and risk
           o Work closely with IT team to define requirements for new business initiative or propose system enhancement / bug fix requests.

  • Support/ monitor and control the sales and trading activity of Cash Equity Services team.
  • Service the client base and ensure all operational requirements are completed to a high standard.
  • Be subject expert to take a lead in designated tasks, developing workflow and procedural solutions on business growth and new client onboarding flow, especially for agency activities for cash equity 
  • Risk assessed mindset and identified any potential risk on current/new business and to implement any control workflow process when needed and with adequate framework
  • Provide support to team management, understanding the bank strategies and to promote the correct Group Value

Duties & Responsibilities as a Trade Support Unit member:

  • Participate on running the team roadmap to address current challenges, execute the improvement plan includes Agency Cash Equities optimization
  • Liaise and collaborate with different internal stakeholders/teams across the regions from Front to Back. Such as:
    o    Front Office and Business Managers – regular governance meeting
    o    IT on system issue follow-up and system process enhancement
    o    Global Trade Support Units: Follow-the-Sun and ensure processes/ clients coverage around the globe
    o    Global GSC teams- Settlements, Reporting, Static Data, KYC Onboarding/Offboarding, Brokerage & Revenue control, etc.
  • Support the Agency Cash Equities day-to-day activity. This includes monitoring and control trade bookings, enrichment, allocation & matching. Follow up trade lifecycle events and to ensure all client enquires, trade confirmation, matching, failed trades and settlement issues have been well taken care.
  • Client liaison: follow up on all internal/ external client queries; manage and build relationships, ensure all internal/ external client needs are delivered. Raise any new clients needs to manager and dedicated committees. Proactively troubleshoot and follow-up on remediation plan until roll-out. Assisting client onboarding process, account/static data maintenance and be compliant to the Regulations and Group policy
  • Perform KPI/KRI: Client performance Indicator to line / regional management with detailed analysis.
  • Proactive regular review on existing process workflows for enhancement whilst meeting operational control and compliance standard. Updating SOP/ Procedures / documentation of Trade Support process
  • Participate in local/global project: analyze all new FO business proposals; establish workflows/ procedures and provide Operations’ comments while ensure Operational risk and control are considered; provide user requirements and participate in UAT testing; carry out any local requirements for global projects.

Profile required

  • Market-specific trading and settlement requirements
  • Cash equity product knowledge required (post trade lifecycle, settlement) with relevant experience and expertise as trade support
  • Good understanding of sales and trader’s job and hedging decision making
  • Strong and sharp analytical skills
  • Accuracy, swiftness, ability to work well under pressure in trading floor environment
  • Client–oriented
  • Positive mindset, challenge and change oriented
  • Excellent communication skills, required to interface with various internal partners (Traders, Sales, other Middle Offices, Product Control teams, Back Offices, IT) and in different countries (Asia, Europe, America).
  • Good command of both written and spoken English and Japanese 
  • IT BA experience is a big plus

BEHAVIORAL SKILLS

  • Client - Client  focus: I put long term relationship with our clients at the center of my actions, whatever my position 
  • Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
  • Responsibility - Accountability: I make decisions in my scope of responsibilities
  • Commitment - Care: I demonstrate consideration for others
  • Responsibility - Performance: I strive for high performance
  • Client - Risk: I strive to satisfy clients while taking into account risks for the company

Business insight

Company Description: 

Societe Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. Committed to the positive transformations of the world’s societies and economies, Societe Generale seeks to build together with its clients, a better and sustainable future through responsible and innovative financial solutions. Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Societe Generale has over 117,000 employees in 66 countries and supports 25 million individual clients, businesses and institutional investors worldwide (figures as of August 2023). We have a presence in 11 locations across Asia Pacific. With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ around 2,300 employees in the region. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai supports the Group in Asia Pacific and globally with customised business solutions.

Department Description:

  • Trade Support’s mission is to ensure all trades and events on the Front office position are correctly reflected in the relevant IT system and/or database in order, mainly:
            o For the Operations chain to be able to ensure a smooth settlement/ matching/ pre-confirmation for all operations
            o For Front Office to have a clear visibility of their position and risk
            o Work closely with IT team to define requirements for new business initiative or propose system enhancement / bug fix requests. 
  • Support/ monitor and control the sales and trading activity of Cash Equity Services team.
  • Service the client base and ensure all operational requirements are completed to a high standard.
  • Be subject expert to take a lead in designated tasks, developing workflow and procedural solutions on business growth and new client onboarding flow, especially for agency activities for cash equity
  • Risk assessed mindset and identified any potential risk on current/new business and to implement any control workflow process when needed and with adequate framework
  • Provide support to team management, understanding the bank strategies and to promote the correct Group Value

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 240001G3
Entity: SG Securities (HK) Limited
Starting date: immediate
Publication date: 2024/01/16
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