Trainee: IT Support Analyst

Trainee|Taiwan|Information Technology

Trainee: IT Support Analyst

Taiwan Trainee Information Technology


Responsibilities :

Assuming the role of IT Support Analyst in the GBSU/RPM team of Taiwan Securities, which is responsible for the application & infrastructure services support of the entity. The candidate may also be involved in project management for the scope of Taiwan Securities IT.

  • Provide professional Technical & Functional IT Support to local management, counterparts and users.
  • Assist the regional team (in Hong Kong) to maintain GTS & GBSU IT support activities in Taiwan Securities.
  • Manage IT incidents in a timely manner with proper Escalation & Communication.
  • Perform regular Risk Assessment on IT Production Support Processes & Business Flows in Taiwan Securities and close the gaps if any.
  • Effective Vendor Management.
  • Contribute to the success of any Taiwan Securities Business & IT projects. This includes (but not limited to) proper Business Requirement gathering & understanding, Sufficient Budget & Head Count for both Project & Run etc.
  • Cost Effectiveness mindset
  • Compliance to GBSU Standard IT Processes & Procedure without miss
  • Compliance to deployment of ITRM (IT Risk Management) in Taiwan (Securities) and ensure the success of it.
  • Timely Closure of Audit Recommendation and Execution of GPS Control, without miss.

Profile required

Profile Requirements:

Technical Skill:

  • (must) Microsoft Excel
  • (must) VBA / Power BI
  • (must) SQL
  • (plus) Infrastructure knowledge on Linux OS, Database, Network.
  • (plus) Scripting in Perl, Python, Ruby etc.
  • (plus) Knowledge of local securities regulations.

Functional / Soft Skill:

  • (must) Good Communication Skill and Fluency in both English & Chinese.
  • (plus) Project Management Skill
  • (plus) Basic knowledge of Investment Bank activities, especially around Equities Trading business.


  • (must) Analytical & Organized
  • (must) Collaborative
  • (must) Self-Starter
  • (must) Active learner

Behavioral Skills:

  • Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
  • Team Spirit - Collective mindset: I favour the team’s interest over my own results
  • Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions
  • Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs
  • Responsibility - Performance: I strive for high performance
  • Commitment - Care: I demonstrate consideration for others

Business insight

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.  GBIS is the Global Banking and Investor Solution arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia, SG GBIS provides corporates, financial institutions, investors and public-sector clients with value-added integrated financial solutions.

GBSU IT provides and maintains IT solutions to support the business growth of GBIS. To strengthen our IT Production Support, we are opening a Trainee position based in Taiwan (Securities) office under the GBSU organization. The successful candidate will join the transversal IT Risk & Production Management (RPM) department as the IT Support Analyst, focusing on the support of applications and infrastructure services in Taiwan (Securities) office. He/she may also have the opportunity to participate in project management.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 2100095K
Entity: SG Securities (HK) Ltd., Taipei Branch
Starting date: immediate
Publication date: 2021/03/25