Training Team Lead - Subject Matter Expert – Norms & Expertise, Procedural Change Management and Training

 Jersey City, United States       Permanent contract        Banking Operations


Day-to-Day Responsibilities:

  • Serves as a Subject Matter Expert (SME) related to KYC training processes at both the new client onboarding and periodic review levels.

  • Manage the development of general and targeted KYC training materials for relevant employees of the Americas Division.

  • Develop an annual/semi-annual/ quarterly/monthly training and communications calendar to coordinate training for employees.

  • Deliver general and targeted training to relevant employees of the Americas Division.

  • Foster strong relationships with first and third lines of defense partners to identify additional KYC training needs for employees.

  • Assess supervisory findings from federal and state banking regulators to identify additional KYC training topics.

  • Monitor regulatory landscape to identify additional KYC training topics.

  • Conduct an annual training needs assessment to ensure coverage of all KYC topics.

  • Track progress and maintain training records for accurate reporting to Compliance Officer, Senior Management and Head Office.

  • Manage the training and development of the KYC training department staff.

  • Supporting new SMEs with buddy training and process orientation.

  • Assisting with other training project requirements as directed by KYC Management.

Profile Required

Technical Skills:

  • Ability to apply and communicate principles of risk-based KYC, as they apply to the products used in a wholesale banking and institutional broker dealer business.

  • Microsoft Office, Word, Excel, PowerPoint

  • Strong communication and presentation skills

  • Demonstrate project management or team leadership skills.

  • Strong people management skills and ability to develop a team.

  • Expert knowledge of banking products and services.

  • Strong relationship-building skills to manage internal management relationships.

  • Strong reasoning ability; understand complex situations, people and systems needs against backdrop of an ever-changing regulatory environment.

  • Maintains high level of confidentiality; unquestionable character, integrity and professionalism.

  • Ability to work independently and use judgment to assure all issues and concerns are managed properly and timely

  • Ability to work in a pressurized, time-sensitive environment.


Experience Needed:
  • Minimum of 10 years in Banking compliance, with a focus on BSA/AML/OFAC, with a minimum of 2 years of specialized experience in creating and delivering training for Financial Services firms.

Educational Requirements:
  • Degree caliber candidate with expertise in business or economics related subjects.

  • Industry-related Compliance and AML Certifications such as CAMS, strongly desired.

Desired Languages: (Other than English) 

  • French

Why Join Us

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities and the world in which we live, because relationships are at the heart of how we operate.

Business Insight

The Operations Department (OPER) ensures the operational processing and control of activity across all Global Banking and Investor Solutions (GBIS) business lines (Capital Markets, ex-Newedge & Financing). OPER implements all necessary means to ensure the operational, administrative and financial processing of capital markets and credit operations initiated by these business lines. In addition, OPER ensures the control and security of transaction processing in accordance with current financial regulations while acting as the first level of control on operations and booking quality. OPER provide all necessary support during the lifecycle of the transaction, perform Know Your Customer processing and provide general client relationship management. OPER also acts to steer the evolution of regulatory projects and controls our external service providers.


CLIC (Client Lifecycle Intelligence and Care) is the global cross-business client management division for Societe Generale.  CLIC’s mission is to provide a simplified, differentiated experience for SG’s clients and employees over the client’s entire lifecyle.  Within CLIC, the CLM (Client Lifecycle Management) department has primary responsibility for:

  • Coordinating the onboarding process
  • Managing client data with a guarantee of quality and completeness
  • Protecting the bank and its clients by applying KYC regulations

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000PXA
Business unit: SG Americas Securities
Starting date: Immediate
Date of publication: 11/12/2019
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Training Team Lead - Subject Matter Expert – Norms & Expertise, Procedural Change Management and Training

Permanent contract   |   Jersey City   |   Banking Operations