Trust Manager

Permanent contract|Jersey|Private Banking

Trust Manager

Kleinwort Hambros
Jersey, Channel Islands Permanent contract Private Banking


Description of the Business Line or Department

The purpose of the Fiduciary department is to deliver a high-quality trust and company administration service to the underlying client base in the most cost effective and commercial manner for the ultimate shareholder.

The business line has SG Trust Asia, SGKH Trust CI Limited and SGKH Trust London within its scope.

Summary of the key purposes of the role

  • To demonstrate a thorough understanding of your personal fiduciary responsibility to protect the client, yourself, and the business.
  • To have regulatory oversight of their Pods officers and administrators, ensuring input is provided to the PCD on a regular basis to allow the Pod to be adequately resourced and equipped to provide a high-quality service within a regulatory compliant framework and achieving corporate objectives in a risk-controlled environment.
  • To encourage a culture of upholding the Kleinwort Hambros values and act as a role model to the team
  • Report any concerns/breaches and HR issues to the Private Client Director and escalate to the Head of Private Client Directors or the CEO.
  • To deliver against annual personal and pods financial budgets and other non-financial indicators as set by the CEO of the Trust.
  • To manage their assigned relationships with clients, intermediaries, and other stakeholders.
  • To provide input and support as necessary to their Pod reports and PCD and other department/business lines.
  • Line reports – Trust Officers and Administrators

Summary of responsibilities

Relationship Management:

  • Maintain good awareness of client circumstances, overseeing, via the Pod reports, that client profiles are regularly reviewed to ensure that their changing needs are being met.
  • Keep assigned clients appraised of technical, tax & legislative changes that may affect their Fiduciary structures.
  • Manage conflicts within assigned clients and mediate where required – suggest solutions to problems in so far as they affect the preservation of their wealth.
  • Oversee and make decisions in relation to assets held within assigned Fiduciary structures.
  • Encourage cross selling across the business to provide best possible client offering and maximise returns to Kleinwort Hambros as a whole.

Team Management:

  • Contribute to the overall strategic direction of the Fiduciary business by being an active member of the business line.
  • Assist in driving the implementation of a best-in-class operational strategy and business plans for the Fiduciary business whilst inputting into the revenue and costs against team targets.
  • Ensure that your Pod delivers on the financial and non-financial targets that have been agreed annually with the CEO and the Head of Private Clients.
  • Provide management, leadership, development, and assessment of pod members.

Board/Committee Membership:

  • N/A

Business Requirements:

  • Contribute and achieve personal and team targets reviewing at monthly intervals throughout the year with their direct reporting line.
  • Ownership of the following specific
  • Red CDD Issues log in the Pod
  • Overdue invoices in the Pod
  • Overdue Training in the Pod
  • Utilisation in the Pod
  • Overdue PCRs in the Pod
  • Overdue Accounts in the Pod
  • Overdue testing in the Pod
  • Red KPIs


  • Work within pods to help identify areas for improvement.
  • Support team and act as back up where required.
  • Work with Product Specialists, support staff and other relevant groups to ensure that the client proposition is effectively fulfilled.

Business/Market Knowledge:

  • Develop and sustain a thorough knowledge of Fiduciary products and services of the private Bank/Corporate Bank and to agree strategy within the team to ensure that relevant clients are targeted with best product and service information.
  • Keep up to date with developments within the Fiduciary industry to ensure that Kleinwort Hambros is a leading supplier within the industry.
  • Develop and sustain a broad technical knowledge across products and services of the Bank to ensure business is supported. 
  • Update personal knowledge of intermediary/wealth management market, ensuring that the reputation of Kleinwort Hambros is upheld to the highest level possible in terms of compliance and reputation internally and externally and to consider treating customers fairly.

Internal Control:

  • Maintain full, accurate files/notes of all meetings/calls/conversations using KH systems to store.
  • Maintain the pipeline management tool.
  • Ensure Pod compliance with Fiduciary policies and procedures and department controls.

Profile required


  • Relevant Trust and Company experience and qualifications to fulfil the role
  • Relationship management skills – proven ability to build and sustain client relationships
  • Thorough understanding of the relevant laws relating to ‘Trust Company Business’ in the role location
  • Sound understanding of the duties and responsibilities of a Fiduciary
  • Strong understanding of industry best practice in relation to Trust and Company administration
  • Ability to demonstrate effective communication and relationship skills
  • Good numeracy skills and ability to understand trust and company legal documents
  • Attention to detail and accuracy
  • Proven track record in management of people and work loads

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000W2W
Entity: Kleinwort Hambros
Starting date: 2023/02/13
Publication date: 2022/11/11