Unified Communications Admin

Permanent contract|Montreal|IT (Information Technology)

Unified Communications Admin

Montreal, Canada Permanent contract IT (Information Technology)

Responsibilities

DEPARTMENT DESCRIPTION

The Global Technology Services organization (GTS) consists of multiple technical streams that are responsible for defining the technical strategy and vision for their respective discipline. Our vision within GTS is to provide leading-edge cost-effective technology services and support based on real-time infrastructure that is shared by our respective business lines, requiring adherence to common standards, policies and security.

Corporate Communication & Business Communication Services (part of Digital Workspace Services technical stream) is responsible for Unified Messaging and Collaboration solutions (IM, VoIP telephony, video conferencing, etc.) CCS/BCS is a small dynamic team, managing and providing support in various technologies and implementing services to create a competitive edge for our business.

MAIN ACCOUNTABILITIES

Day to day responsibilities include but not limited to:

  • Serve as a Unified Communications expert with both operational and design responsibilities
  • Emphasis on IP Telephony, SIP, and Enterprise Voice technologies (Oracle/Acme Packet) SBC/ECB/EOM
  • Voice integration with Microsoft Skype/Teams
  • Familiarity with Cisco Call Manager or regulatory archiving solutions (Verint Verba, NICE NTR, Global Relay) is desirable
  • Key contact for PSTN carriers in multiple countries
  • Key Focus on automation and DevOps within the Unified Communications Perimeter
  • Work closely with both IT and business partners to design and implement solutions supporting business needs
  • Within a team, design and implement critical business systems aligned with corporate strategic direction
  • Ability to multi-task and manage operational and project related tasks/responsibilities
  • Must be able to act autonomously and manage projects efficiently
  • This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions
  • Responsible for diagnosing and troubleshooting general enterprise voice and unified communication issues
  • As required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team members
  • Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
  • The expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activities
  • Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role

Participate/Contribute with after-hours/weekend work in rotation with all members of the team

Profile required

COMPETENCIES

Required:

  • Must have hands-on architecture/design and implementation experience with Enterprise Voice technologies (SBC’s, SIP, PSTN, etc.)
  • Knowledge of Microsoft technologies (Lync/Skype/Teams, Active Directory, DNS), scripting (PowerShell, Python, automation) and Agile methodologies
  • Exposure to other infrastructure areas including VMware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.
  • Expertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topology

Desired:

  • Specific familiarity with Oracle/Acme Packet SBC or comparable products
  • Involvement with audio and electronic archiving solutions: Global Relay, NICE NTR, Verba
  • Forwarding thinking of implementing Machine Learning capabilities within the collaboration ecosystem
  • ITIL experience is preferred

 

TECHNICAL SKILLS

Required:

  • Scripting, Enterprise Voice (Oracle/Acme Packet SBC)
     

Desired:

Cloud Services (Microsoft 365 – Teams, OneDrive, SharePoint Online, Yammer, Azure)

Archiving Services

Trading Telephony technologies

Cisco Call Manager

PRIOR WORK EXPERIENCE

Required:

  • Minimum 5-7 years
     

Desired

  • Financial services business knowledge, particularly prior work experience with financial industries
     

EDUCATION

Required:

  • Bachelor’s Degree in Computer Science or the equivalent experience
     

Desired

  • Certification in MS technologies and IT Project Management

 

LANGUAGE

Required:

  • English speaking

Desired

  • French speaking would be a plus

Business insight

Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.

We now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Center subsidiary which, thanks to its geographical location and its cultural diversity, provides development and support for our business partners worldwide.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 210005QV
Entity: SG CIB
Starting date: immediate
Publication date: 2021/09/01
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