Unified Communications Engineer

 Quebec - Canada       Permanent contract        Information Technology


Come and join the IT infrastructures teams in a digital transformation journey


Created on July 1st 2009 within the Corporates Resources and Innovation Divison (RESG), the Global Technology Services (GTS) department supports all the IT infrastructures of Société Générale Group and its subsidiaries (Crédit du Nord, Franfinance, etc.) in France and abroad. Today it represents almost 3500 employees around the world.

Its mission? To provide to the Group's businesses lines reliable IT services by providing offers, services levels and optimized costs that meet the needs of their internal clients; such as hosting business applications, workstations, collaborative services, network and telephony.

The Digital Workplace Services (DWS) Group is responsible for all services delivered to end-users like Desktop Services (Physical/virtual or mobile workstations, printing services), Unified communication services (Messaging ,  Phones, Trading Telephony and meeting room conferencing solutions) , collaboration services ,   user facing support functions and all associated technical services (collaborative tools, messaging, desktop engineering, security, technical directories) and all infrastructure services that support these services like User data management, IT directories and Multi-factor authentication, Packaging and software deployment services.

Corporate Communication & Business Communication Services (part of Digital Workspace Services technical stream) is responsible for Unified Messaging and Collaboration solutions (IM, VoIP telephony, video conferencing, etc.) CCS/BCS is a small dynamic team, managing and providing support in various technologies and implementing services to create a competitive edge for our business

All our positions are open to people with disabilities


Day to day responsibilities include but not limited to:

  • Serve as a Senior-level Unified Communications expert with both operational and design engineering responsibilities in a Windows Infrastructure environment
  • Emphasis on Microsoft Lync/Skype, Enterprise Voice integration (Oracle/Acme Packet) SBC/ECB, Cisco Call Manager, and regulatory recording solutions (Verba, NICE NTR, Global Relay)
  • Key Focus on automation and DevOps within the Unified Communications Perimeter
  • Work closely with both IT and business partners to design and implement solutions supporting business needs
  • Within a team, design and implement critical business systems aligned with corporate strategic direction
  • Ability to multi-task and manage operational and project related tasks/responsibilities
  • Must be able to act autonomously and manage projects efficiently
  • This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions
  • Responsible for diagnosing and troubleshooting complex Skype/Cisco enterprise voice and unified communication issues
  • As required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team members
  • Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
  • The senior expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activities
  • Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role
  • Participate/Contribute with after-hours/weekend work in rotation with all members of the team

  • Must have hands-on architecture/design and implementation experience with expert level knowledge of Microsoft technologies (Lync/Skype, Active Directory, DNS), scripting (Powershell, Python, automation) and Agile methodologies
  • Experience with Unified Communications technologies related to Enterprise Voice, Archiving, and External Federation Services
  • Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, etc.
  • Expertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topology
  • Specific familiarity with Oracle/Acme Packet SBC or comparable products
  • Knowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)
  • Involvement with Archiving solutions: Global Relay, NICE NTR, Verba
  • Forwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystem
  • ITIL experience is preferred
  • Lync/Skype, Scripting, Active Directory, Skype Enterprise Voice (Oracle/Acme Packet SBC), Cisco Call Manager, Archiving Services
  • Lync/Skype, Scripting, Active Directory, Skype Enterprise Voice (Oracle/Acme Packet SBC), Cisco Call Manager, Archiving Services
  • Cloud Services (Office 365), Trading Telephony technologies


  • Minimum 6-8 years
  • Financial services business knowledge, particularly prior work experience with financial industries
  • Bachelor’s Degree in Computer Science/Engineering or the equivalent experience
  • Certification in MS technologies and IT Project Management



  • English speaking
  • French speaking


Societe Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth, aiming to be the trusted partner for its clients, committed to the positive transformations of society and the economy.

Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Societe Generale has over 147,000 members of staff in 67 countries and supports on a daily basis 32 million individual clients, businesses and institutional investors around the world by offering a wide range of advisory services and tailored financial solutions

Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.

We now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.

Job code: 19000FRO
Business unit: SG CIB
Starting date: Immediate
Date of publication: 13/08/2019
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Unified Communications Engineer

Permanent contract   |   Quebec - Canada   |   Information Technology