V.I.E. Agent Middle Office Corporate Action

International Volunteer Program|Luxembourg|Banking operations processing

V.I.E. Agent Middle Office Corporate Action

  • Luxembourg, Luxembourg (country)
  • International Volunteer Program
  • Banking operations processing


We are looking for a V.I.E. Middle Office Agent to join the team in charge of processing OST requests for a limited number of SG Luxembourg customers with positions in the BANCS Luxembourg system. He/She will work with the team on continuous improvement actions initiated to improve customer satisfaction and will interact with our centers of expertise in Nantes. The V.I.E. will contribute to the automation of our processes in line with our strategy of digitalization and control of our operational risks and will also develop the attractiveness of the CSI team in Luxembourg across the value chain.

The activity is centered around 3 main pillars:

I.Desk-Spoke activity management Securities transactions
- Handles actions required by spoke Lux as part of decisional OST instructions
- Takes charge of securities and cash suspense and, if necessary, adjusts via ISI/Cash Insight
- Participates in the processing of Coupon Claims, taking charge of analysis and related payment instructions
- Handles and follows up customer requests for OST/Income via MyCases
- Supports Spoke Luxembourg processing for proxy-voting activity
- Takes part in customer meetings, taking charge of the log
- Takes part in meetings between the various teams in the value chain
- Applies the department's internal procedures according to the position held

II.Reporting and customer follow-up
- Reports to direct superiors on work carried out and highlights any difficulties or problems
- Ensures effective follow-up of customer requests and complaints
- Ensures customer satisfaction by listening, anticipating requests and delivering quality service
- Escalates any customer request requiring management intervention

III.Continuous improvement
- Participates actively and constructively in MM and team meetings
- Actively participates in various continuous improvement projects and workshops
- Shares information within the team and with management where necessary
- Contributes to the deployment of digitalization initiatives (deployment of powerBI, automation, etc.)

Due to the VIE eligibility criteria a questionnaire will be provided. Please make sure to answer all the questions for an efficient analysis of your application.

Please note that for the missions outside the European countries, a VISA is necessary. Please make sure your passport is valid up to 6 months after the end of the VIE contract to not delay your departure. Otherwise, we strongly advise you to launch asap the renewal of your passport.

Profile required

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.

To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.

Studies & experience:
•    Graduate with a Master degree from Business/Engineering School or University with a specialization in Finance/Accounting
•    A previous experience in Finance/Accounting/Banking operations would be appreciated

Language skills:
•    Fluent in English and in French (B2-C1)

Technical, operational & Soft skills:
•    Proficient/Good command of MS Office
•    Good communication and presentation skills
•    Overall knowledge of back-office activities, particularly securities operations
•    Knowledge of current banking standards and regulations
•    Excellent time management skills 
•    Rigor and precision
•    Critical thinking                                                                                                                                                                                                              
•    Continuous improvement mindset                                                                                                  
•    Client oriented
•    Team player

The VIE assignment in a nutshell
This VIE in Luxembourg is to begin as soon as possible but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 12 months. The VIE is a specific contract, under Business France’s eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information (including your financial indemnities), please see Mon VIE-VIA Business France.

Why join us

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

At the end of your VIE, various opportunities could be offered to you, in France and abroad.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. 
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. 
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating? 
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 24000GRG
Entity: SG CIB
Starting date: 2024/10/01
Publication date: 2024/06/25