Workplace Production Lead

Permanent contract|Hong Kong|IT (Information Technology)

Workplace Production Lead

Hong Kong, Hong Kong Permanent contract IT (Information Technology)

Responsibilities

  • In charge of running the production processes within Digital Workplace team and enforce the governance is properly adopted
  • Review existing processes to identify weaknesses and gaps, propose improvements, simplifications and homogeneity
  • Ensure offshore team handles request/incident tickets according to defined OLA with good quality of service and review their performance on regular basis
  • Facilitate the team to implement change management process and hosting review board meetings
  • Facilitate the team to manage outages under incident/problem management process, participate in crisis calls and compose effective communications to stakeholders 
  • Collaborate and work closely with other production leaders and control towers to maintain a stable environment for business
  • Coordinate the team to prepare various events in the region such as disaster recovery exercise and data centre power maintenance
  • Coordinate the team to plan and execute production related tasks such as legacy asset management or security vulnerability management
  • Coordinate the team to comply the requirements for vital/critical infra systems such as capacity management and documentations
  • Drive the team to work on tranversal projects, ensure action items are well delivered and consolidate status to stakeholders
  • Act as major contact point and coordinate the team to work with auditors, regulators and compliance officers

Profile required

  • Strong expertise in Enterprise Active Directory administration
  • Strong expertise in SCCM server/client and administration
  • Knowledge with Symantec SEPM
  • Knowledge of Citrix XenApp
  • Knowledge of Master Desktop Master
  • Knowledge of Print Services
  • Strong English speaking skills
  • Strong document writing capability
  • Able to work independently, to organize and manage own tasks
  • Team player, positive attitude, good communicator, able to work in a multicultural environment
  • Project management skills and fundamentals
  • Completion on time of all mandatory trainings organised by CFT and GBSU/DCS (ELearning + face-to-face)
  • Review against breach register / operational risk incidents / client complaints
  • Completion of all external/internal audit recommendations
  • Feedback from SG internal Stakeholder (incl.CFT, GBSU/DCS where applicable).

BEHAVIORAL SKILLS

  • Client - Client  focus: I put long term relationship with our clients at the center of my actions, whatever my position 
  • Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
  • Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions
  • Responsibility - Courage: I express my convictions and make decisions with courage and respect.
  • Commitment - Inspiration: I support the vision and the strategy 

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 133,000 employees based in 61 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.
ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarter located in Hong Kong. Our activities here are centered on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Global Transaction Banking and specialised financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customised business solutions to the Societe Generale Group globally including ASIA.

Department Description

The IT Infrastructure department, Global Technical Services (GTS), is one of the major stakes for the bank and is at the heart of Societe Generale group's strategy.
Today, the Digital Transformation raises important challenges around IT Architecture, Infrastructure and Security. Many of these challenges are opportunities to imagine new experiences for our clients and new way to deliver IT services.
Within the Resources and Innovation division, GTS department plays a key role in the Digital Transformation. With more than 3500 GTS staff located across the world, GTS develops innovative projects while delivering operational excellence for infrastructure services to 148,000 employees and 32 millions external clients.
GTS staff motivation comes from the new technologies they deliver to enhance agility of the various business lines (Hybrid Cloud, Seamless security, Big Data and A.I., smart and virtualized workplace, best in class market data and connectivity to exchanges).

GTS Asia is organized around client products (Workplace, Core/Hosting, Market Data & Middleware) with agile Feature teams aligned to various business lines and support units

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000W0S
Entity: Societe Generale Hong Kong Branch
Starting date: 2022/12/30
Publication date: 2022/11/09
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