Application Support Analyst

Job code: 18000UZQ
Date of publication: 2019-01-12 00:19:47.0
Starting date
Immediate
Job function
Information Technology
Business unit
SG AMERICAS OPERATIONAL SECURITIES
Location
Chicago - United States
Job type
Permanent contract

Environment

The Information Technology Department (ITEC) has worldwide responsibility for supplying Global Banking and Investor Solutions (GBIS) Divisions with the IT resources necessary for them to operate under competitive conditions in terms of technological standards, service quality and cost.  ITEC is composed of diverse and talented professionals who translate ideas into action every day by combining the strength of its expertise in IT with a deep understanding of the investment banking business and regulations.  ITEC has a threefold responsibility as follows:  (1) Deliver innovative IT Solutions that enable GBIS to achieve its business objectives.  (2) Maintain a highly resilient, flexible, cost effective and well controlled production service for our business applications, systems and infrastructure.  (3) Facilitate entry into new markets, compliance with regulatory needs, growth in business volumes and add operational efficiency improvements in our overall front to back processing environment.  ITEC achieves this while promoting a collaborative, innovative, and fun environment for its IT professionals.


Mission

Responsibilities: 
  • Actively monitor production applications and promptly report and troubleshoot incidents
  • Provide functional and technical contribution to produce and promote maintainable and quality solutions.  Includes documenting system requirements and documentation of support run book
  • Actively review production status with end-user
  • Actively participate in the on-boarding of new applications
  • Communicate with users regarding application outages and upcoming events like release, project
  • Understand regulatory environment and constraints
  • Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps)
  • Respect internal IT norms, standards and processes
  • Timely reporting of production and project status to client and IT management
  • Partner with development team and GTS team on release management
  • Partner with the Global support teams to ensure quality support to our end users
  • Provide a customized training to end users
  • Participate 2x per year applications disaster recovery and document test results

Profile

Competencies and Experience


Technical Skills:

  • Knowledge in SQL and able to write DML scripts
  • Knowledge on Client/Server application design and architecture
  • Comfortable working on Unix Solaris, Linux and Windows environments
  • Experience working with relational databases
  • Competence in using Microsoft Office applications (e.g. Excel)
  • Experience/knowledge in File Transfer 

Desired / Plus:

  • Understanding MQ Series
  • Knowledge with Business Objects or Tableau
  • Development Experience in SQL or PL/SQL

Competencies:

  • Possess a good balance of technical expertise, business knowledge and soft skills.
  • Detail-oriented and organized
  • Strong analytical skills, follow-up capability and problem solving ability.
  • Can communicate clearly with a wide variety of people/functions (verbal/written)
  • Flexible and adaptable to new environments.  Quickly learn new systems/products.
  • Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
  • Team-oriented, client-focused and open to different ideas/viewpoints.
  • Capable of prioritizing tasks and multi-tasking projects. 
  • Thrive in a high-pressure and time-sensitive environment.
  • Possess SDLC application design knowledge/experience
Desired/Plus:
  • Knowledge on Capital Market and Investment Banking Activities

Experience Needed:

  • 2+ years of experience in a technology environment

Desired / Plus:

  • Experience working in a global/international financial IT environment
  • Practical experience in the financial industry (i.e., FO, MO, Risk, Compliance or Accounting)

Educational Requirements:

  • Bachelor degree in Information Technology, Computer Science, Finance or relevant technical field

Desired / Plus:

  • Master degree in Information Technology, Computer Science, Finance or relevant technical field
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