Gestionnaire Affaires Spéciales en alternance H/F-(H/F)

Job code: 17000O2A
Date of publication: 2018-07-05 18:20:21.0
Starting date
2018-09-03 00:00:00.0
Job function
Other job functions
Business unit
Franfinance
Location
Rueil-Malmaison
Job type
Apprenticeship

Environment

Franfinance, filiale de la Société Générale, est l’un des premiers établissements européens spécialisés dans le financement des ventes auprès d’une clientèle de particuliers et d’entreprises.

Mission

Rattaché(e) à la direction du Recouvrement, le service des Affaires Spéciales est chargé de traiter les fraudes, litiges vendeurs (pour les sociétés en procédure collectives) ainsi que les plaintes clients.

Rattaché(e) au Responsable du service des Affaires Spéciales et sous son contrôle, le gestionnaire a en charge son portefeuille de dossier, et la relation directe avec les clients (analyse de la situation, négociation…).

A ce titre, le gestionnaire affaires spéciales prend en charge :
- L’accueil téléphonique
- La gestion de courriers
- La gestion d’un portefeuille de dossiers
- La proposition de solutions amiables ou judiciaires aux litiges
- L’analyse et le traitement de fraudes
- L’analyse et la gestion de litiges ou fraudes partenaires

Profile

Vous préparez un Bac+3 de type Banque, Back Office.
Ce poste est ouvert aux personnes en situation de handicap.
Conditions :
Lieu : Rueil-Malmaison
Durée : 1 an à partir de septembre 2018
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