Unified Communications Engineer - Skype/Lync

Job code: 1700114F
Date of publication: 2018-01-12 18:12:52.0
Starting date
Job function
Information Technology
Business unit
Jersey City
Job type
Permanent contract


The Global Technology Services organization (GTS) consists of multiple technical streams that are responsible for defining the technical strategy and vision for their respective discipline. Our vision within GTS is to provide leading edge cost effective technology services and support based on real-time infrastructure that is shared by our respective business lines, requiring adherence to common standards, policies and security.

Corporate Communication Services (CCS – part of GTS technical stream) is responsible for Unified Messaging and Collaboration solutions (IM, VoIP telephony, video conferencing, etc.) CCS is a small dynamic team, managing and providing support in various technologies and implementing services to create a competitive edge for our business.


Day to day responsibilities include but not limited to:

  • Serve as a Senior-level Unified Communications expert with both operational and design engineering responsibilities in a Windows Infrastructure environment
  • Emphasis on Microsoft Lync/Skype, Enterprise Voice integration (Oracle/Acme SBC/ECB), and Compliance solutions (Verba, Actiance Vantage, Global Relay)
  • Work closely with both IT and business partners to design and implement solutions supporting business needs
  • Within a team, design and implement critical business systems aligned with corporate strategic direction
  • Ability to multi-task and manage operational and project related tasks/responsibilities
  • Must be able to act autonomously and manage projects efficiently
  • This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions
  • Responsible for diagnosing and troubleshooting complex Skype enterprise voice and unified communication issues
  • As required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team members
  • Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
  • The senior expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activities
  • Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role
Participate/Contribute with after-hours/weekend work in rotation with all members of the team


  • Must have hands-on architecture/design and implementation experience with expert level knowledge of Microsoft technologies (Lync/Skype, Active Directory, DNS), scripting (Powershell, Python, automation) and Agile methodologies
  • Experience with Unified Communications technologies related to Enterprise Voice and External Federation EDGE Services
  • Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, etc.
  • Expertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topology
  • Specific familiarity with Oracle/Acme SBC or comparable products
  • Knowledge of Session Initiation Protocol (SIP)
  • Involvement with Archiving solutions: Global Relay, Actiance Vantage, Verba
  • Forwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystem
  • ITIL experience is preferred


  • Lync/Skype, Scripting, Active Directory, Skype Enterprise Voice (Oracle/Acme SBC)
  • Archiving Services, Cisco CUCM
  • Minimum 6-8 years
  • Financial services business knowledge, particularly prior work experience with financial industries
  • Bachelor’s Degree in Computer Science/Engineering or the equivalent experience
  • Certification in MS technologies and IT Project Management
  • English speaking
  • French speaking

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