… Run away from a bad UX?
…Count Google as your best friend?
…Like to find the one solution nobody thought of?
…Want to help the insurance sector gain in transparency and accessibility?
Then come join us in BRD Asigurari & Pensii in Bucharest for a 2 year-mission starting from November 2021!
Our team situated in the business centre of Bucharest are looking for our next VIE to join a dynamic and ambitious adventure.
As part of the Digital Transformation & Customer Experience team, you will be an essential element in the realisation of our roadmap dedicated to our customers and diversification of our distribution channels.
If you accept them, your main missions will consist in:
- Implementing Business Tools for our Clients
- Launch & analyse tenders to support new digital projects and business needs
- Define & validate the user journey & functionalities
- Orchestrate internal & external stakeholders during the life of the project (follow-up on contracts with suppliers, build business cases, etc...)
- Create / update wireframes & mock-ups of the tools
- Lead UAT for tools features
- Improving Customer Experience & Customer Centricity
- Support Product Owners on their Customer Experience roadmap & goals
- Spot pain points and implement solutions with the teams
- Customer satisfaction survey implementation & analysis
- Build action plans with Product Owners and follow up
- Spreading & Supporting Innovation
- Support internal stakeholders in the implementation of new methodologies within their activity (Visual Management, Design Thinking, Agile, etc...)
- Event organization to spread an innovative mindset
The rest of the team will be ready to give you a hand along with our unicorn mascot, pizza parties, free coffee and ping-pong matches.