Vos missions au quotidien
Ownership and responsibility is expected to be taken when being assigned with any topic and proper reporting on the progress to be done
Being proactive in RUN, reporting, handling escalation, foreseeing a potential problem rather than being reactive in handling things
Lead team RUN activities efficiently by improving team autonomous levels
Demonstrate development skills and identify things that can be automated
Secure Quality of Production and actions to improve Net Promoters Score (NPS) / Key Service Index (KSI)
Coordinate with global team to enable Follow the Sun (FTS) Support.
Automate repeated manual activities or Self Service API to reduce support activities.
Deliver Legacy Decommission (Obsolescence) & Technical Projects, and governance in all place to deliver projects.
Look at process improvements, automations where possible
Deploy Agile practices in RUN activities and Projects.
Innovate and deliver continuous improvements to deliver team efficiency/savings.
Manage Operational Risk in delivering global services (DR, BCM, GPS, etc.,)
Report team highlights, project status, KPIs, risks/issues, etc., to Management & OpCo, SteerCo meetings (Weekly, Monthly, Quarterly).
Mentor and upskill the team technically if there are new joiners and ensure they reach a good level
Look at ways to develop and deliver more self service options for the business users
Offer L3 level of Technical expertise on Caching Technologies.
Co-ordinate with the Vendor Support for technical queries and for improvement areas
Lead the World-wide team on all forms and take full ownership of the platform
Know the platform in and out technically and be well-versed in your communication as a SME.
Take Leadership and guide the team technically and across processes.
Always have a full-fledged knowledge on the processes followed and adhere to it.
Et si c’était vous ?
Overall experience of 5 – 7 years on In memory caching technologies
Demonstrate excellent skills in Production Management, Solutioning, Process Improvements, Open Source Adaptation
Demonstrate excellent skills in Development/Devops and ensure you fully take ownership of some global subjects in development, automation, innovation
Contribute to opensource community (SG Git)
Ensure proper response to clients is done and ensure that there is no escalation from the clients on the service offering
Plus qu’un poste, un tremplin
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Pourquoi nous choisir ?
At Société Générale, we are convinced that people are drivers of change, and that the world of
tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have
a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a
daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during
their working hours, including sponsoring people struggling with their orientation or professional
integration, participating in the financial education of young apprentices and sharing their skills with
charities. There are many ways to get involved.
Nous sommes un employeur garantissant l'égalité des chances et nous sommes fiers de faire de la diversité une force pour notre entreprise. Le groupe s’engage à reconnaître et à promouvoir tous les talents, quels que soient leurs croyances, âge, handicap, parentalité, origine ethnique, nationalité, identité de genre, orientation sexuelle, appartenance à une organisation politique, religieuse, syndicale ou à une minorité, ou toute autre caractéristique qui pourrait faire l’objet d’une discrimination.
- Référence: 22000PUZ
- Entité: SG Global Solution Centre
- Date de début: immediat
- Date de publication: 10/03/2023