Transversal Client Services Manager - CDD-(H/F)

CDD|Luxembourg|Commercial / Relation client

Transversal Client Services Manager - CDD-(H/F)

Luxembourg CDD Commercial / Relation client

Vos missions au quotidien

Mission: The Transversal Client Services Manager (CSM) is the principal service contact for Asset Managers and Asset Owners. The Transversal CSM manages by time to time clients on all services delegated to SGSS and coordinates service issues related to projects implementation impacting all or a large scale of clients and ensures a positive customer experience with SGSS.

 

Tasks and responsibilities

 

The Transversal CSM leads the service relationship for a portfolio of clients and provides service with other stakeholders in the custody, fund admin and transfer agent business.

The Transversal CSM coordinates meetings and action plan on each project assigned to CSM.

 

Key tasks:

•              Facilitate and coordinate the service relationship and transversal project with other entities in the group;

•              Keep the overview of client satisfaction and client issues;

•              Take full ownership of project follow up;

•              Liaise with other internal departments to ensure effective communication to and from internal services and clients;

•              Document and communicate meetings, communication, issues with other stakeholders within SGSS;

•              Negotiate timeline to deliver action plan and track and follow action plans;

•              Client off boarding coordination (legal, operations, client communication);

•              Maintain and overview of client incidents, claims and related action plans;

•              Escalate overdrafts to the client;

•              Ensure accurate and professional reporting to the clients (KPI, Quality Chart, Board Reports);

•              Propose and discuss with head of service new service when an opportunity arise;

•              Analyse and suggest new workflow model on a regular basis.

 

Et si c’était vous ?

•              High understanding of SGSS product offer; high knowledge level of flows and organization;

•              MIFID 2 certified;

•              High level PowerPoint presentation making;

•              High level of French and English;

•              Public speaking abilities;

•              Strong communication and service skills, leadership skill;

•              Ability to work independently/self-driven;

•              Solutions oriented / Constructive approach with internal and external customers;

•              Position subject to MIF II.

 

 

Plus qu’un poste, un tremplin

Société Générale Luxembourg is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

Pourquoi nous choisir ?

We offer our employees a working environment adapted to the evolution of the business lines; this translates in two key words: remote working & agility (depending on the department).

Our unique geographical location in the heart of the City Centre and close to the Luxembourg City train station allows our employees to benefit from the advantages of a European capital.

 

“Building together, with our clients, a better and sustainable future through responsible and innovative financial solutions”.
Our CSR strategy is at the heart of our DNA and the Group wishes to position itself as one of the key players in the fight against climate change by supporting customers in their energy transition. In Luxembourg, our international environment offers us tremendous diversity within our teams, for which we guarantee equal opportunities.

Our open-innovation lab #Leplateaulux, in connection with the Luxembourg innovation ecosystem, allows our employees to benefit from proximity with external start-ups and internal project developers.

 

Société Générale Securities Services (SGSS), the Securities business line of Société Générale Group, is one of the main Administration and Custody actors for mutual funds in Luxembourg. We offer a complete range of services for institutional clients: liquidity management, compensation, depositary and conservation services, funds administration and asset servicing, transfer agent and issuer services.

 

Our Recruitment process:

 

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Société Générale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

 

 

 

Nous sommes un employeur garantissant l'égalité des chances et nous sommes fiers de faire de la diversité une force pour notre entreprise. Le groupe s’engage à reconnaître et à promouvoir tous les talents, quels que soient leurs croyances, âge, handicap, parentalité, origine ethnique, nationalité, identité sexuelle ou de genre, orientation sexuelle, appartenance à une organisation politique, religieuse, syndicale ou à une minorité, ou toute autre caractéristique qui pourrait faire l’objet d’une discrimination.

Référence: 210005CJ
Entité: Société Générale Securities Services
Date de début: 01/04/2021
Date de publication: 22/02/2021
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