APPLICATION SUPPORT SPECIALIST

As an Application Support Specialist within Bernstein SG's Global Applications Support Team, you will support the Global Equity Research and Sales activities of the institutional sell-side Research business across Bernstein and Autonomous. Reporting to the Head of International Sales and Research Technology, you will provide day-to-day application support and user training while working with vendors and in-house development teams responsible for Client Relationship Management (CRM), research authoring and research distribution platforms. You will collaborate with teams across the US, Europe and Asia in a fast-paced front-office environment covering a broad range of technologies.

Your main responsibilities will include:

·                Support daily CRM and research-authoring activities for Sales and Research users in a busy front-office environment.

·                Maintain research subscriptions and entitlements for the institutional client base.

·                Manage submissions to interaction aggregators used for client broker-vote tracking.

·                Support other applications used by Sales and Research, including events platforms, mobile applications and related technology systems.

·                Promote best practices and user adoption through direct engagement and training; maintain training materials, help documentation and tips-and-tricks communications.

·                Collaborate across departments to identify user needs and contribute to the implementation of new solutions.

·                Implement data-quality controls to support reliable reporting and analysis.

·                Work with vendors and development teams to coordinate application upgrades, testing and ongoing support for Sales and Research applications.

·                Diagnose operational issues in detail and collaborate with local, external and global teams to resolve them in a timely manner.

·                Document business processes, support procedures and troubleshooting guidance.

·                Comply with applicable risk, regulatory and internal policy obligations, including the Societe Generale Group Code of Conduct and relevant conduct standards.

·                Undertake additional duties as required.

·       Strong Application support experience

·       Fluency in English, both written and spoken

·       Salesforce expertise

·       Advanced Excel

·       Agile methodology

·       JIRA proficiency

·       Data quality

·       Reporting skills

·       Basic SQL

·       Scripting knowledge

·       Project coordination

·       Stakeholder management

·       Strong communication

·       Problem-solving skills

·       Service-oriented mindset

Societe Generale Global Solution Centre Morocco (SG GSC Morocco) is a subsidiary of the Societe Generale Group and forms part of its international network of Global Solution Centres. Based in Morocco, with a presence in Abidjan, it provides operational, business and technology expertise to support several of the Group's business lines and their transformation.

SG GSC Morocco brings together financial, operational and technology capabilities across the value chain, supporting Societe Generale's international Corporate and Investment Banking activities as well as Retail Banking activities in Africa. It offers an international and collaborative working environment focused on professional development, continuous learning, innovation and mobility.

Within this framework, SG GSC Morocco hosts teams that provide dedicated services to Bernstein SG.

Bernstein SG is a joint venture between AllianceBernstein and Societe Generale. It combines high-quality independent equity research with cash equity execution services for institutional clients across North America, Europe and Asia-Pacific.

The Application Support team supports the Global Research and Sales activities of the institutional sell-side Research business across Bernstein and Autonomous. Its activities include user support and training, together with collaboration with vendors and in-house development teams responsible for CRM, research distribution and research-authoring systems.

The successful candidate will be employed by SG GSC Morocco and fully dedicated to supporting Bernstein SG. The role provides broad exposure to global Equity Research and Sales users, front-office application environments, data quality, application upgrades, issue resolution and collaboration with international technology teams.

The Application Support Specialist will work under the formal supervision of the Head of International Sales and Research Technology and within documented governance and delegated authority. The role requires responsive support, disciplined documentation and effective coordination across the US, Europe and Asia.

The information collected on this website is processed for the purpose of meeting the recruitment needs of SG GSC Morocco. This data is processed by the company’s internal departments. In accordance with Law No. 09-08, promulgated by Dahir No. 1-09-15 of 18 February 2009, concerning the protection of individuals with regard to the processing of personal data, you have the right to access and rectify your personal information. You may exercise these rights by contacting donnees-personnelles.gsc.morocco@sgcib.com. You may also object, on legitimate grounds, to the processing of your personal data. This data may be transferred abroad. These processing activities have been notified to and authorised by the CNDP under the following numbers: A-RH-239/2019 and T-RH-119/2019.