Business Application Specialist

Join our Warsaw-based team delivering functional application support to global business operations. We act as the critical analytical bridge between application users and technical IT teams, ensuring complex applications issues are throroughly investigated, explained, and resolved without unnecessary technical escalation.

What this role is:

-          Investigations and analysis: you will spend your day dissecting transaction flow and identifying the ”why” behind application misbehaviour

-          Functional support: you will have direct contact with application users and guide them through functional solutions

-          2nd line of support: you will handle complex topics and escalate to 3 LoS, if the issue cannot be solved without technical intervention

What this role is NOT:

-          NOT software development: you will not write code, build features, or fix bugs in the codebase

-          NOT 1st line help desk: you will not support desktop applications or handle basic password resets or standard user access requests

-          NOT business analysis: you will not gather project requirements or manage delivery roadmaps

Your future scope of responsibility will cover:

• Taking full ownership of escalated (as the second line of support) functional incidents from initial report to the root-cause resolution

• Investigating complex application behaviour, transactional flows, and calculation discrepancies to determine why an issue occurred

• Performing basic database queries (SQL) and reviewing application logs to gather evidence during functional troubleshooting

• Liaising with application users (back-office teams located around the globe) to investigate the incidents, explain functional workarounds, and report progress

• Partnering with the third line of support (technical support and development teams) if code fixes or system enhancements are found to be necessary

• Tracking recurring application issues and recommending functional, process, or configuration improvements to prevent incidents from repeating

• Maintaining documentation and contributing functional best practice guides to the internal knowledge base

You will be best suited for this role if you:

• Have 1-3 years of experience as a Business Application Analyst, Functional Support Specialist, Super User, or Key User for complex software platforms

• Possess strong analytical, problem-solving, and investigative skills

• Enjoy dissecting complex problems, tracing process failures, and logically deducing the root cause of functional issues

• Can explain complex topics in a simple manner and value helping application users and giving them good customer experience

• Speak fluent English (French is a plus)

• Know the basics of SQL (ability to run simple queries to inspect data) and navigating application logs

Your future with Societe Generale will include:

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities

• An active role in an international structure and the opportunity for growth

• Access to educational platforms and language courses

• Stability

• Competitive salary based on seniority and skills

• Support in quick adaptation in the company

• Extraordinary health package with extensive dental care

• Hybrid work (3 office days per week) and one-time bonus for home office equipment

• Even more benefits such as meal allowance, holiday fund, sports card and insurance

*Please be informed that we will be accepting only resumes in English.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.