Fixed Income IT Application Support

Responsibilities:

• IT point of contact for Fixed Income Front Office.
• Support traders in their daily tasks involving electronic markets, risk analysis, pricers and trade booking systems
• Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues
• Carry out morning check on applications and follow the sun with global support teams
• Contribute to improving the production through the automation and follow-up with global teams
• Show accountability and be aware of all risks within its activities / scope of responsibilities    
• Create and maintain functional/technical/user documentation 
• Act as an IT support point of contact for FIC FX / Rates / Credit Front Office users in Japan, with interaction across Asia-Pacific and global teams.
• Support users in daily activities involving electronic markets, pricing, pricers, negotiations, risk analysis, trade booking and STP workflows.
• Perform morning checks, health checks and monitoring of key applications, and follow up on alerts or anomalies with appropriate teams.
• Investigate functional and technical issues, provide clear analysis, and contribute to timely resolution of incidents and user requests.
• Communicate regular updates on incidents, requests and enhancements, ensuring transparency on status, next steps and ownership.
• Contribute to incident management, post-mortem preparation, root cause analysis follow-up and target solution tracking.
• Maintain strong relationships with local users, global support teams, local helpdesk, development, infrastructure and project teams to support business continuity.
• Create and maintain functional, technical and user documentation, including support procedures and knowledge base materials.
• Contribute to production improvement through automation, monitoring enhancements, simplification and process standardization.
• Participate in project activities, testing, implementation support and handover into live service under senior guidance.
• Show accountability and risk awareness within the role scope, escalating appropriately when production, operational or business risks are identified.
• Maintain/Develop knowledge of FIC / FX products, front-to-back workflows, trading processes and SG systems through daily support and structured learning.

Profile:
• 1-3 years of experience working in IT in Technology solutions facing the Front office in the banking industry
• Strong technical background (databases, middleware) with a Bachelor Degree in Computer Science or Computer Engineering
• Strong appetite for financial knowledge and ability to learn and adapt quickly to new environment and knowledge
• Preferrable experience in electronic trading either Credit, Fixed Income or FX
• Ability to find solutions for challenging, time-critical problems
• Autonomy, sense of responsibility and ability to work under pressure
• Strong written and verbal communication skills at business writing level
• Foster collaboration between teams (locally and globally) 
• Functional knowledge in Interest Rates Derivatives Products, Credit and Financing is a strong plus
• Development experience is a strong plus (e.g. C#, Python, VBA) + Continuous Delivery Practices / Tools (e.g. Git, Jenkins, Docker, Kubernetes)
• Experience in working on global enterprise level system is a plus
• Experience in applying Agile practice is a plus

OUR CULTURE: 
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

DIVERSITY, EQUITY & INCLUSION (DE&I):
Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients
Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for 160 years. With more than 126,000 employees based in 65 countries worldwide, we accompany 25 million clients throughout the world on a daily basis. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth, aiming to be the trusted partner for its clients, committed to the positive transformations of society and the economy.

Department Description

We are looking for a Front Office application support who is determined for learning business products and activities and technical skills. The selected candidate will join our feature team supporting and developing for the Front Offces in the Global FIC Business (Interest Rate Derivatives, Bonds, Credit & Financing ) covering both pre-trade and post-trade activities.

As a member of the team, we work together as one to deliver the project and support our internal users. The team uses agile methodologies to bring values to users on the full front-to-back chain including pricing, workflow negotiation, deal processing, and lifecycle events.

The feature team is part of the global team will be focused particularly on supporting our global FIC platforms to deliver transformation projects that will accompany the electronification ambition of the business.

The role is based in Tokyo, Japan, within the MTO (Market Technology & Operations) service unit, supporting MARK FIC (Fixed Income & Currencies, including Rates, Credit and Financing activities).

The selected candidate will join a global Front Office application support and feature team responsible for the stability, support and continuous improvement of key FIC platforms.

The team works closely with Front Office users, Middle Office, developers, infrastructure and project teams to support and enhance the application chain across both pre-trade and post-trade activities. The scope includes pricing, electronic market connectivity, workflow negotiation, trade booking, lifecycle management, monitoring, incident management and transformation initiatives supporting the business electronification strategy.

This junior role is intended for a candidate with strong learning ability, technical foundations, client focus and an interest in financial markets.