Responsabil linie servicii - Trib Servicii Infrastructura (EUS)

TIS-Trib servicii infrastructura (EUS) cauta coleg/a care sa ocupe pozitia de Responsabil Linie Servicii pentru un contract pe perioada determinata.

• Supervizeaza comunicarea catre angajatii bancii in cazul incidentelor sau a schimbarilor ce implica impact asupra acestora ;
• Supervizeaza activitatile privind acordarea suportului helpdesk pentru utilizatori, prin monitorizarea permanenta a echipei myIT ;
• Mentine relatia cu furnizorii serviciilor din portofoliu ;
• Gestioneaza serviciile din portofoliu prin popularizarea lor catre utilizatori (inclusiv in ServiceCatalog), stabileste conditiile de furnizare impreuna cu echipele tehnice, trateaza solicitarile atipice pentru serviciile administrate, participa la RFP-uri pentru imbunatatirea acestora.
• Creeaza periodic sondaje de satisfactie pentru serviciile din portofoliu
• Realizeaza periodic raportari de utilizare a serviciilor administrate evidentiind evolutia
• Contribuie la planificarea bugetara

·       Spirit de echipă ;

·       Orientare catre clientul intern ;

·       Bune abilitati de comunicare ;

·       Initiativa, proactivitate si mod de lucru ordonat;

·       Organizare si planificare personala, orientare catre rezultate;

·       Bune abilitati de time management si prioritizare.

ENJOY A COMPREHENSIVE BENEFITS PACKAGE FROM ONE OF THE BEST EMPLOYERS
•    Hybrid working and flexible hours
•    A multinational and multicultural working environment with opportunities for development
•    Collaboration in a professional environment with a team of specialists working with very new technologies
•    Competitive benefits package: meal vouchers worth 40 lei, annual bonus of a basic salary, performance bonus, holiday bonuses, preferential banking conditions, contribution to the 3rd pension pillar, professional and personal development programs, medical subscription in the private health system, discounts at various partners and much more

BRD is committed to promote diversity, equity and inclusion. We are proud to offer a work environment where diversity of backgrounds, cultures, ideas and experiences boost innovation and creativity.
Regardless of your identity, your application and competences will be considered objectively and fairly. BRD is an equal opportunities employer, offering career opportunities to applicants and employees regardless of gender, age, sexual orientation, disability, religion or any other individual feature