Specialist Service Analyst

Within Société Générale’s group, the mission takes place in “Wholesale” service unit of Global Banking & investors Solution (GBSU).

• Experience
  5-8 years in DevOps + SRE / Observability roles

Profile Required:

DevOps & SRE Responsibilities
•    Design, implement, and maintain highly available, scalable, and reliable systems
•    Apply SRE principles such as SLIs, SLOs, error budgets, and incident management
•    Automate infrastructure provisioning, monitoring, and alerting processes
•    Participate in on-call rotations and lead incident triage and root cause analysis (RCA)
•    Improve system reliability through proactive monitoring and performance tuning
Monitoring & Observability
•    Build and manage end-to-end observability platforms covering: 
o    Metrics
o    Logs
o    Traces
•    Design and implement monitoring frameworks for cloud-native and distributed systems
•    Define alerting strategies to reduce noise and improve mean time to detect (MTTD) and recover (MTTR)
•    Create and maintain dashboards, alerts, and runbooks for operational teams
Tooling & Platform Management
•    Implement and manage observability tools including: 
o    Metrics: Prometheus, Thanos
o    Visualization: Grafana
o    Logging: Elasticsearch, Logstash, Kibana (ELK), Fluentd
o    Tracing: Jaeger, Tempo
o    Telemetry: OpenTelemetry
•    Integrate observability tools with CI/CD, cloud platforms, and Kubernetes environments
•    Optimize storage, retention, and performance of observability data

• Profile Required:

• DevOps & SRE Responsibilities
  •    Design, implement, and maintain highly available, scalable, and reliable systems
  •    Apply SRE principles such as SLIs, SLOs, error budgets, and incident management
  •    Automate infrastructure provisioning, monitoring, and alerting processes
  •    Participate in on-call rotations and lead incident triage and root cause analysis (RCA)
  •    Improve system reliability through proactive monitoring and performance tuning
  Monitoring & Observability
  •    Build and manage end-to-end observability platforms covering: 
  o    Metrics
  o    Logs
  o    Traces
  •    Design and implement monitoring frameworks for cloud-native and distributed systems
  •    Define alerting strategies to reduce noise and improve mean time to detect (MTTD) and recover (MTTR)
  •    Create and maintain dashboards, alerts, and runbooks for operational teams
  Tooling & Platform Management
  •    Implement and manage observability tools including: 
  o    Metrics: Prometheus, Thanos
  o    Visualization: Grafana
  o    Logging: Elasticsearch, Logstash, Kibana (ELK), Fluentd
  o    Tracing: Jaeger, Tempo
  o    Telemetry: OpenTelemetry
  •    Integrate observability tools with CI/CD, cloud platforms, and Kubernetes environments
  •    Optimize storage, retention, and performance of observability data

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.