Lead Software Engineer - ITSM

ITSM Consultant – ITSM Process & Tooling Alignment

Role Overview
We are looking for an experienced ITSM Consultant to support enterprise IT Service Management process alignment, governance, and tooling initiatives within a large international banking environment.

Key Responsibilities

·         Assess and improve Incident, Problem, Change, Request, Service Level, CMDB and Knowledge Management processes

·         Support process standardization and governance initiatives

·         Identify process gaps and define remediation recommendations

·         Support ServiceNow and OpenText SMAX alignment and optimization

·         Participate in workshops, stakeholder meetings and transformation activities

·         Provide documentation, knowledge transfer and implementation guidance

Tooling Expertise

·         ServiceNow (Incident, Problem, Change, Request, Knowledge and CMDB modules)

·         OpenText SMAX / Service Manager experience strongly preferred

·         Experience with enterprise ITSM platforms and process-tool alignment

Preferred Qualifications and Certifications

·         ITIL 4 certification

·         ServiceNow certifications

·         Banking or financial services experience

·         Audit, compliance and regulated industry exposure

·         ITSM migration, consolidation or CMDB improvement projects

Enterprise Experience

·         Large enterprise environment experience (over 5,000+ users)

·         Global or multi-country organization exposure

·         Experience in transformation, harmonization or process alignment programmes

·         Governance-driven operating model experience

Ideal Candidate Profile

An ITSM professional combining strong process expertise with hands-on ServiceNow experience and a proven track record in enterprise-scale transformation and governance environments.

Mandatory Skills (Must Have)

·         Strong expertise in Incident, Problem and Change Management

·         Hands-on experience with Request Fulfillment, Service Level Management, CMDB and Knowledge Management

·         Practical ITIL v3/v4 implementation experience

·         Experience defining KPIs, SLAs and governance controls

·         7+ years of ITSM experience in enterprise environments

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.