Lead Service Analyst-Problem Management

This position is responsible for providing end-to-end priority production governance across organization. 
This role will be a part of organization’s OPM SSM.

He/She is required to provide expert level support on the end-to-end problem management for the organization’s infra & applications. One of his/her duties will be to provide training to the existing team on production & best practices

• Experience Req: 7+ Years
• Managing the stakeholder meetings with appropriate analysis on the trend. French Language is a mandate for this profile.
• Manage end to end lifecycle of Problem, Obsolescence and IT Resilience
• Experienced at managing escalations and major incidents driving the incident bridge as well as the stakeholder
  communication.
• As a member of the Production Group, you will work closely with a team of experienced professionals to ensure the
   success of our missions
  • a) IT Quality of service: This mission is carried out through:
    • Animation of a governance involving all teams responsible for incident and problem management (in the sense of ITIL) of
       all IT departments.
      • Definition, improvement, and production of Group reporting on IT quality of service in connection with all IT departments
         and second line of defense (LOD2).
      • Monitoring of action plans to remedy major incidents impacting several businesses. 
  • b) IT Obsolescence: The management of IT obsolescence is a key lever for improving the quality and security of our information systems. In
     this context, you will be in charge of:
    • Animation of the Group's IT obsolescence governance
    • Steer and manage action plans to remedy obsolescence within the Group
    • Proposal of evolutions of objectives according to the evolution of threats and risks in connection GCOO/ISR and RISQ/
      NFR 
  • c) IT Resilience: IT Resilience covers both IT disaster recovery and Operational Resilience.
    • You will be notably in charge of the following missions.
      • Animation of the Group's IT resilience governance, involving all the IT Service Continuity Managers of the Group, in
         collaboration with SEGL/DSG, RISQ/NFR and GCOO/ISR.
      • Definition and monitoring of the progress of Group tests.
      • Monitoring of IT resilience management indicators of the Group, integrating the requirements of DORA.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

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