Support (Software) Engineer

Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent.

•    Responsabilities:

•    As a Support (Software) Engineer, you will help the business to implement technical solutions by determining the requirements of a project and communicating them clearly to technical teams and partners.
•    Research, analyze and evaluate requirements for enhancing the existing or for developing new IT applications and operating systems, design, develop, test and maintain software solutions to meet these requirements.
•    Define and document the technical functions and processes of the client.
•    Analyze the feasibility and elaborate the requirements for new systems or evolutions of the existing systems.
•    Coordinate and contribute to User Acceptance Testing phase.
•    Manage complex tool issues, technical incidents.
•    Identify possible improvements in the tools, processes or procedures and participate in their implementation.
•    Understand the technical stakes, challenge them and coordinate the different experts (Infra, Security, business analysts, architects and external provider).

•    Professional experience:
o    At least 2 years of previous experience as a Technical Business Analyst, Technical Support or Software Engineer.
o    Knowledge of IT processes and associated workflows at every deployment phase (whitelisting, authentication methods, API flows; SEG/SET flows etc).
o    Mandatory previous knowledge on architecture and data flows.
o    Advanced knowledge of Microsoft Excel.
o    Agile methodology knowledge and experience / use of JIRA is a plus.

•    Studies:
o    University studies completed (Bachelor and/or master’s degree), preferable in IT or Economics.

•    Foreign languages:
o    B2 in English, B2 in French.

•    Skills:
o    Excellent verbal and written communication skills, including technical writing abilities
o    Autonomy, self-learner, ability to perform in a fast paced, multi-cultural team
o    Proactive and reactive attitude, team spirit, client oriented
o    Analytical thinking, attention to details and appetence for data
o    Excellent problem-solving skills and ability to gather information from multiple sources
o    Ability to analyze, evaluate and integrate business processes and procedures

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus; 
• preventive healthcare plan, and group health & life insurance; 
• wide range of flexible benefits within a monthly budget; 
• office perks, wellbeing and mental health programs; 
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible (hybrid) work environment;
• additional paid and unpaid time off, including Sabbatical leave; 
• learning and growth opportunities based on individual development and career plans; 
• unlimited access to various eLearning resources. 

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be ity organisation, or any other characteristic that could be subject to discrimination.