Application Support Analyst

The position is for a support analyst with knowledge of the Foreign Exchange and Rates business within the IT department (GBTO/FIC) in charge of Front office e-trading, trade capture, pricing, risk and market access technologies. Our main partners and clients are Traders, sales and e-business.

The position will be in the GBTO/FIC team, working on various Front Office Forex (Cash and Option) trading applications. Support may include Fixed Income, Emerging products as well.

The Forex team develops and support software in an AGILE environment for price/inventory publication, inquiry management and straight through processing of electronic trades. Our software interacts with various external electronic trading systems and exchanges such as Bloomberg, FXAll, Fidessa, Gain Gtx, Currenex, FxConnect, Fast Match, TraderTools, Fx Inside and direct client connectivity.

The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff.

Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.

Environment
Within SOCIETE GENERALE’s corporate and investment banking arm, the GBTO/FIC group is responsible for front-office to back systems development and support globally. Within this organization our department provides pricing, market connectivity, market-making tools, risk analysis, post trade processing and other trading system applications, The New York team is part of a global organization supporting trading activity in America, Europe and Asia. As this business evolves and continues to develop, we require dynamic and motivated resources to build the best and most effective technology environment to help the business reach its goals.

Main Accountabilities

Primary tasks include but are not limited to:

• Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the FIC department.
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
• Crisis Management with communication to end-user and senior management
• Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
• Communicate with users regarding application outages and upcoming events like release, project.
  Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.
• Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
• Respect internal IT norms, standards and processes.
• Timely reporting of production and project status to client and IT management.
• Effective and efficient, oral and written communication with various audiences at appropriate levels.
• Partner with development teams (NY/Paris) on release management.
• Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.
• Effectively manage the Client Relationship with the end user community.

Competencies

• Good understanding in Risk calculation and derivatives Pricing 
• Strong knowledge on Forex (Cash and Options) and Interest Rates Derivatives (Swaps, Futures, Options, Forwards)
• Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc)
• Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)
• Know the Trade life cycle from negotiation to clearing and the different platforms involved (Bloomberg, FXAll, Fidessa, Gain Gtx, Currenex, FxConnect, Fast Match, TraderTools, Fx Inside Markiwire, Oasys )
• Strong analytical skills, follow-up capability and problem-solving ability.
• Flexible and adaptable to new environments.  Quickly learn new systems/products.
• Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
• Flexible and adaptable to new environments.  Quickly learn new systems/products.
• Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
• Autonomous, capable of prioritizing tasks and multi-tasking projects.
• Team-oriented, client-focused and open to different ideas/viewpoints.
• Being able to monitor and interact with different channel

Technical skills
Required:

• Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase)
•  Knowledge on Client/Server application
• Comfortable working on Windows/Unix environments
• Competency in Microsoft Office applications (e.g. Excel)
• Shell scripting
• Middleware experience (Tibco, RMDS, FIX)
• Agile development methodologies and tools (Jira, Service Now, GIT)

Desired/Plus:

• Scheduling Tools:  Crontab
• Network experience
• Python

Prior Work experience

• Previous experience in a support team facing trader and sales (2 years +)
• Previous experience working with developer or Business Analyst
• Previous experience in financial industry

Education

• BS degree in Computer Science or equivalent

Desired/ Plus:

• Degree in finance
• ITIL certification

Languages
Desired/ Plus:

• French

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

OUR CULTURE: 
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)

D&I: 
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)

HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable business lines will determine and communicate the work arrangements that best meet their business needs.

COMPENSATION:
Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience. The role is eligible for an annual discretionary bonus and includes a competitive benefits package including 401(k) plan with company match, medical/dental/vision, and other benefits for fertility, wellness, student loans and commuters.