Application Support Analyst

The position is for a support analyst with knowledge of the Foreign Exchange and Rates business within the IT department (GBSU/FFC) in charge of Front office e-trading, trade capture, pricing, risk and market access technologies. Our main partners and clients are Traders, sales and e-business.

The position will be in the GBSU/FFC team, working on various Front Office Fixed Income, Emerging products, Cash Rates, Derivatives and Credit.

The Fixed Income team develops and support software in an AGILE environment for price/inventory publication, inquiry management and straight through processing of electronic trades. Our software interacts with various external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.

The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff.

Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.

The team is part of the global team for the FIC activities and supports on a global platform. The team is based on the dealing room and manages applications deployed in Paris, London, New York. Hong Kong and Tokyo.

Main Accountabilities

Primary tasks include but are not limited to:

_Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the FIC department.

_Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.

_Crisis Management with communication to end-user and senior management

_Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.

_Communicate with users regarding application outages and upcoming events like release, project.

_Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.

_Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).

_Respect internal IT norms, standards and processes.

_Timely reporting of production and project status to client and IT management.

_Effective and efficient, oral and written communication with various audiences at appropriate levels.

_Partner with development teams (NY/Paris) on release management.

_Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.

_Effectively manage the Client Relationship with the end user community.

Capabilities – Required Qualification

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

OUR CULTURE: 
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)

DIVERSITY, INCLUSION & BELONGING (“DIB”):
Our DIB Mission: Recruit, develop, retain and advance a talented workforce that is united in our efforts to leverage our talent and further develop an inclusive environment that will enhance our competitive position and deliver innovative solutions to our clients. It seeks to foster an environment where employee differences are valued and where all employees feel engaged, supported, respected, and informed. For more information about our DIB initiatives, please visit this link: https://americas.societegenerale.com/en/careers/get-know-diversity/

COMPENSATION:
Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience. The role is eligible for an annual discretionary bonus and includes a competitive benefits package including 401(k) plan with company match, medical/dental/vision, and other benefits for fertility, wellness, student loans and commuters.