Applications Assistant Product Owner
Responsibilities
CONTEXT
Our clients are multinational companies wishing to harmonize and rationalize their procurement and operation of leased company cars. The full-service lease product is evolving with multiple bundled drivers’ services (accident management, door to door, fine management…) and outsourced driver management, when client chooses sole supply, including all steps from configuration to return of the car. Mobility solutions are considered in mature markets. ALD Flex is launched as a supplement to the historical FSL product, it’s also a source of differentiation. Services are increasingly digitized to improve driver experience; this creates an opportunity to improve efficiencies within ALD operations.
Clients operate with a complex set up of suppliers, contractors (‘Fleeters’ and/or fleet consultants) and partners with nuances across countries. Client satisfaction requires first class account management including coordination of countries to deliver and document measurable TCO savings while ensuring continuous improvement in service levels over time. ALD SA will become a financial holding company, accordingly new requirements for credit risk management need to be implemented.
MISSION
The primary mission of the department is to manage and develop the International Key Accounts products, applications, reporting and increase customer loyalty. Our clients are large multinational corporations in all sectors wishing to harmonize and rationalize their procurement of company cars, mobility solutions and fleet management services over a wide geographical area.
MAIN RESPONSIBILITIES:
Digital Applications
- Manage the users administration (create, update) in conformity with GDPR
- Act as a proxy product owner to participate to the sprint meetings, tests (UAT) to validate new features and/or new data, mock ups
- Manage support level 1 with Sales
- Manage the different analysis studies
- Create and update different dashboards, reports in various tools
- Be proactive in bringing ideas for improvements
- Create videos for trainings, user guides etc
Data
- Create the tickets and follow up the status until the closure in a timely manner
- Conduct the first level of analysis
- Validate the quality of the data in framework of the different projects or specific short term projects
Web analytics (Matomo) :
- Create new KPIs/graphs/dashboards
- Make full use of the tool’s features
- Manage analysis and associated recommandations
You will have the opportunity to work on various applications: digital application for international Customers, PowerBI, CRM, Matomo, Sharepoint and more
Projects
- Contribute to the different projects and products regarding Customers’ loyalty.
Profile required
To succeed in this role, you have the following skills and experience:
- Strong interest for digital environment
- Analytical skills and agility with data
- Data oriented, with a first experience in project management
- Good knowledge of PowerBI, Salesforce CRM, and other Microsoft tools (Outlook, Excel, Powerpoint, Sharepoint, Teams)
- Client centric
- Work in an international multicultural environment
- Excellent command of English in oral and in writing
- Capacity to work within short-deadlines
- Autonomous, proactive and motivated
- Team spirit
Business insight
Subsidiary of the Société Générale group, specialized in the automobile financial services, Ayvens, born from the combination of ALD Automotive and LeasePlan, is the leader of the Operational car leasing. Its range of services allows international companies to concentrate on their business line by delegating the financing, the management, and the maintenance of their car fleet.
The holding company, ALD S.A, is responsible for the development of the group and of the supervision of its activities in 44 countries where it is implanted. It brings a technical support for subsidiaries thanks to its role of coordination and favours the creation of synergies between countries and regions.
Customers looking for partnership expect from their lessor to act as a trusted advisor to help them make the right fleet management and sustainable mobility choices. This need is booming in a context of stronger relationship commitments from our customers and car industry fast changes.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.