Associate / VP - Senior Customer Services Officer, Global Transaction Payments Services

• Handle corporate bank account & payment enquiries of a given portfolio of large MNCs and China SOEs

Act as escalation point of service issues on top of handling of daily service enquires 

• Support of post sales activity and relationship management with clients
• Close monitoring of the volume and to actively grow flow business of existing clients
• Provide assistance on cash management and trade finance solutions of existing clients
• Liaison with Operations on transaction execution and investigation
• Customer on-boarding, KYC review, account closure, facility implementation and renewal
• Customer billing and invoicing

Implementation of cash management & trade finance solutions that sales has obtained sales mandates

• Support and promote Cash Management & Trade Finance solutions and services externally and internally

Ensure all daily operations on client service subject are complaint with bank policy and fulfill all governance required by the bank regularly

• Support sales for new business initiatives

• Hold a relevant Bachelors or master's degree in finance or similar
• 5-7 years or above HK clearing bank Customer Service or Cash Management/Trade Finance/Transaction Banking support role
• Commercial Banking experience linked to corporates servicing
• Experience in international payments (SWIFT network and message types) and understanding of HK clearing and settlement systems (RTGS, FPS, Direct Debits, etc.) is critical
• Relationship management skill to maintain, ring fence and grow transaction volume of existing clients and address client enquiries
• Coordinate closely with sales and relationship managers to deliver client service to existing clients and onboard new clients through implementation of Cash Management solutions including bank account opening
• Experience in Trade Finance including letter of credit, international guarantee and trade financing is mandatory
• Intermediate knowledge of MS Office especially Word, Excel, PowerPoint and Outlook is required
• With leadership quality to coach junior client service officers
• Fluency in English, Mandarin and Cantonese is mandatory

Behavioral Skills

• Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs
• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions
• Responsibility - Accountability: I make decisions in my scope of responsibilities
• Responsibility - Risk awareness: I am constantly on the lookout for risks
• Responsibility - Performance: I strive for high performance

Our Culture: 

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Hybrid Work Environment:

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Department Description

Customer Service Officer is a customer-facing role within the Global Transaction Payments Services Department (GTPS) of Societe
Generale Hong Kong Branch.
You will play a key role in dealing with the day-to-day customer queries related to corporate account, cash management solutions and trade finance needs of our corporate and non-bank financial institution clients and delivering a high quality service. This requires a dynamic and flexible approach to deal with a range of tasks that arise whilst ensuring customer comes first.