Client Contact Employee – M/W

SGSS has been present in Italy since September 2006 through a dedicated Italian Bank, SGSS S.p.A., one of the main players in the Securities Services' industry that covers all SGSS businesses for its two segments of clients: Financial Institutions & Brokers and Asset Managers & Insurance. Thanks to over 500 employees based in Milan and Turin, SGSS S.p.A. ensures a daily support to over 300 clients. Our clients are institutional investors (insurance companies and pension funds), asset managers, financial intermediaries (brokers, investments companies).

This is a fixed-term position lasting 12 months.

Main missions: 

• Client relationship and support. Management of the different requests’ customers in reactive mode. 
• Facilitate the contact with Clients, ensuring a main entry point for client requests.
• Monitor and act for the proper level of client satisfaction.
• Understand the Securities Services industry their typical operating models and the key components of their business.

Tasks and responsibilities:

• Client Relationship:
  • Be point of reference for clients. Internally clients’ voices, acting as a first point of contact for requests not directly connected to daily operations. Escalating requests and monitor Client complaints.
  • Monitoring of service quality and customer satisfaction. Issuing internal recommendations based on his/her 360 views of the relationship.
  • Contribute to SGSS commercial development by spotting new business opportunities and monitoring client's profitability; issue pricing offers for clients not followed by a relationship manager.
  • Management of projects/regulatory and/or commercial campaigns that provide impact of the customers.
• Client support:
  • Update when appropriate legal and operational documentation (operational appendices, service level agreements).
  • Contribute to SGSS transversal projects requiring client contact (regulation changes, system migrations).
  • Monitor the right status of client invoices payment.
  • Support clients with their usage of SG Markets, drive them through the functionalities of the tool.

Studies & experience:

• Bachelor’s degree in economics
• Preferable: prior experience in Banking or Security services

Language skills:

• Italian – C2
• English – C1

Technical, operational & Soft skills:

• IT basic skills:
  • Microsoft Office 365 (Word, Excel, PowerPoint)
  • Outlook, Google Chrome, Microsoft Edge
• Digital collaborative skills:
  • Microsoft Teams, Microsoft OneDrive
• Promote cooperation to find best solutions
• Promote mutual support between colleagues
• Able to negotiate
• Result oriented
• Team player

In a highly competitive and fragmented financial market, our ambition is to be the reference partner recognized for its service quality and competitiveness, its agile solutions and international network coverage. We are much more than a partnership: a genuine team. We build long-lasting, collaborative relationships with our clients to help them go further in their development. In today's constantly evolving and complex world, we strive to provide our clients with increasingly efficient and reliable Securities Services on a daily basis to ensure they get ahead.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.