Client Facilitation Officer in KYC - M/F/D

The key responsibilities of the successful candidate will include:

• Serve as the primary point of contact for clients and internal business partners during the KYC periodic review process.
• Ensure transparency for the Front Office regarding each phase of the periodic review.
• Strive to enhance customer satisfaction throughout all stages of the Client Facilitation process.
• Manage cases effectively by applying KYC, CRS, and FATCA procedures thoughtfully.
• Monitor regulatory changes & process changes at the Société Générale level; recommend updates to Client Facilitation guidelines and procedures.
• Act as a Subject Matter Expert (SME) in the Client Facilitation process and KYC documentation.
• Drive continuous improvement by proposing enhancements to existing processes.

We expect from the candidates:

Studies & experience:

• Investment bank or financial services industry experience (min. 1 year)
• University graduate
• Intermediate KYC knowledge (min. 1 year of experience)
• Previous external client facing role (min. 1 year)

Language skills:

• Fluent business level English (written and spoken)

Technical, operational & soft skills:

• Client centric approach and excellent communication skills
• Excellent cooperation skills and ability to act as a facilitator engaging many stakeholders from the different domains
• Quality oriented way of working, focus on the work with the regulatory documentation
• Good negotiation skills and conviction
• Team player

Your future with Societe Generale will include:

• Work in a pleasant atmosphere, in a brand new central-Warsaw office, as part of an international team, 
• Active role in an international structure and opportunity for development, 
• Support in quick adaptation within the company, 
• Employment contract and stability, 
• Competitive salary based on seniority and skills, 
• Extensive health package with dental care, 
• Hybrid work and one-time bonus to equip your home office, 
• Access to learning platforms and language courses, 
• Even more benefits, such as meal allowance, holiday fund, and sport card, 
• Well-being platform. 

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Société Générale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.