Client Facilitation Officer - M/F/D
Responsibilities
As a Client Facilitation Officer in KYC, you will coordinate the periodic review process by acting as the primary contact for clients and internal partners. You will ensure transparency, support regulatory compliance, and facilitate the progress of each review stage within an international financial structure.
Your future scope of responsibility will cover:
Acting as the main contact for clients and internal business partners during KYC periodic reviews
Providing the Front Office with clear updates on the status of each review phase
Managing cases according to KYC, CRS, and FATCA procedures
Monitoring regulatory and process changes at the Group level to update local guidelines
Serving as a Subject Matter Expert for KYC documentation and facilitation workflows
Proposing practical improvements to existing processes
Stiving to enhance customer satisfaction throughout all stages of the Client Facilitation process
Profile required
You are a university graduate with experience in investment banking or financial services
You have at least 1 year of KYC experience and solid knowledge of the field
Background in client-facing roles is considered an asset
You are fluent in English with the ability to lead discussions across different departments
You are detail-oriented regarding regulatory documentation
You have strong negotiation skills and a collaborative team approach
Why join us
Your future with Societe Generale will include:
Work in a pleasant atmosphere as part of an international team in a brand-new office in the centre of Warsaw, designed with facilities for people with disabilities
An active role in an international structure and the opportunity for growth
Access to educational platforms and language courses
Stability
Competitive salary based on seniority and skills
Support in quick adaptation in the company
Extraordinary health package with extensive dental care
Hybrid work (3 days per week) and one-time bonus for home office equipment
Even more benefits such as meal allowance, holiday fund, sports card and insurance
*Please be informed that we will be accepting only resumes in English.
Business insight
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.