Client Service Assistant HSE

Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

The Hub & Exchange Systems (HSE) ensures projects and supervision of SWIFT, Mass Payment, Instant Payment and High Value payment exchange platforms. It also provides banking management on the Mass Payment (ALISE), Instant Payment(STET) and High Value (PFP ELAPS) perimeters.

The Client Service team is in charge of  :

·        User support for SWIFT, retail payments (ALISE), Instant Payment (STET) and high value payments (PFP-ELAPS) scopes

·        Profile, Access and Credential management

·        In charge of Internal and External Audits requests

·        Management of RMAs (Relationship Management Application ) and Client Repositories 

The Client Service Assistant will ensure assistance and communication to all SG Group entities (internal clients - Swift platform) in case of incidents and interventions.

Specifically, you will be required to:

• Ensuring functional support for SG clients of the Swift platform;
• Handling support cases in accordance with KPI-I and the procedures in use;
• Escalation of cases to a higher level, if necessary and communication to management; 
• Follow-up of cases transferred for resolution to higher level support teams;
• Regular information to users on the progress of the presented case towards resolution;
• Administration of usage rights on the entire perimeter.

• French and English are mandatory (minimum B2 - written and reading);
• Knowledge of Microsoft Office products (Word, Excel, Outlook);
• Technical skills and adaptability in learning new IT applications; 
• Experience in customer support for large international clients; 
• Capability to identify creative & compliant solutions for specific cases to enable resolution;
• Organization and attention to details, management of daily tasks in a structured manner;
• Team spirit, flexibility, and openness to change. 

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 8:45 AM to 19:15 PM work program (shifts by rotation) and flexible (hybrid) work environment;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.