Customer Satisfaction & Product Management Support with French

* 1 year contract*

Within the Société Générale Group, you will join Global Technology Services (GTS), which is the IT entity in charge of infrastructure and its Digital Workplace Services teams, whose mission is to provide the Group's employees with their Digital Workplace.

Digital Workplace brings together all the services and tools of the work environment: the personal workstation of course, but also the smartphone, the corporate social network, communication and collaborative tools such as messaging, Teams, SharePoint, etc.

As part of the Digital Workplace ecosystem, your mission is to support the continuous improvement of employee satisfaction and contribute to effective Product Management activities. You will participate in measuring user experience, analyzing feedback, and ensuring that product governance processes run smoothly.

RESPONSIBILITIES:

Customer Satisfaction (CSAT) Measurement & Analysis

·        Design, schedule, and deploy monthly CSAT campaigns across Digital Workplace services; coordinate with other departments (Data Office, WAAM, PM/PO) to design the campaign and to implement it.

·        Annual campaign review (questions reviews, perimeters, dashboards, etc.).

·        Monitor and analyze CSAT, including user feedback collection and data‑driven insights.

·        Highlight key issues, track action plans, and coordinate with PMs and stakeholder teams.

·        Prepare and present CSAT reports in relevant governance forums (e.g. EXCO, PM/PO Community,…).

Product Management Support

·        Animate and prepare the monthly Product Manager’s community meeting and support them in defining their product strategy.

·        Prepare, facilitate, and animate key governance forums, including:

o   Product Board Committee

o   Commitment Committee

o   Workplace Board Meeting

·        Support strategic decision‑making by ensuring alignment with business needs.

·        Act as the coordination point between product teams, stakeholders, and governance bodies to enable design and strategic development of the Workplace product roadmap.

·        Monitor the Workplace product roadmap.

·        Prepare communication materials and presentations.

·        Act as a point of contact for feedback, questions, or escalations related to product governance.

·        Fluent in French and English (C1).

·        Strong analytical mindset; ability to transform data into insights and to structure information.

·        Understanding of Product Management methodologies (e.g., Agile, Product Lifecycle).

·        Familiarity with Workplace services is a plus (O365, End‑User Services, Devices,…).

·        User‑centric mindset in a multicultural environment.

·        Strong analytical and creative problem‑solving capabilities.

·        Experience preparing and facilitating governance committees.

·        Excellent communication skills and strong stakeholder management.

Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus; 
• preventive healthcare plan, and group health & life insurance; 
• wide range of flexible benefits within a monthly budget; 
• office perks, wellbeing and mental health programs; 
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible (hybrid) work environment;
• additional paid and unpaid time off, including Sabbatical leave; 
• learning and growth opportunities based on individual development and career plans; 
• unlimited access to various eLearning resources.

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.