Responsibilities
1. To be the technical referent for all Imperva activities.
2. Propose and define roadmap for Imperva rollout.
3. Identify the gaps in the system and address it.
4. Installation and upgrade of Imperva Agents.
5. Analyze and repair (Server/components & Agents)
6. Design and Manage the Imperva Infra activities/upgrade.
7. Act on alerts received through tickets or monitoring tools.
8. Strong Troubleshooting skills in Imperva related components on Windows and Unix servers.
9. Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations.
10. Responsible for handling Incident and Request Management.
11. Responsible in Change and Problem Management
12. Provide required inputs to stakeholders involved in case of critical incidents like outages.
13. Raise change requests where required.
14. Implement changes and manage problems.
15. Ensure ITIL compliance for all incidents and service calls
16. Ensure KPI compliance for all incidents and service calls
17. Adhere to documented notification and escalation process
18. Communicate to the customer while responding to a case and after resolution of the case.
19. Participate in regular reviews with the team
20. Update daily reports and checklists as defined.
21. Create and update documentation
22. Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks
23. To be proactive and have an Agile mindset to manage and execute Agile Scrum activities.
24. To be capable and understand the SQL commands to troubleshoot the Imperva issues/Alerts.
Profile required
Must have good knowledge of the following technologies:
• Sound knowledge on Imperva architecture.
• Hands on experience is installing and configuring Imperva server-side components and agents.
• Able to analyze and repair (Server/components & Agents)
• Experience in upgrading Imperva infrastructure
• Use of scripts in Imperva environment.
• Knowledge on Database (Oracle, MS SQL & Postgre
• Knowledge on secure Sphere System Administration
• Knowledge on Basic Unix CLI & Windows Operating Systems
• ITIL Principles
Good to have knowledge of these technologies:
• Shell Scripting
Experience: 6 - 15 years relevant experience required.
Why join us
Why join us
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Business insight
Business Insight
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow
will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.