Delivery Manager

The Delivery Manager oversees operational risk and conduct controls for the MARK / Front Office Business Line, acting as the First Line of Defense (FLOD) to ensure effective identification, monitoring, and mitigation of rogue trading and regulatory risks.

The role is responsible for managing delivery of control processes, ensuring regulatory and internal compliance, driving remediation actions for control gaps, and strengthening governance across Front Office activities.

·         Lead execution and governance of first-level controls in line with regulatory and internal requirements within a risk-controlled environment.

·         Manage daily production activities and oversee the handling of complex or non-SOP cases requiring independent judgement.

·         Ensure effective monitoring of control breaches and drive timely remediation actions in coordination with Front Office, Middle Office, Compliance, COO, ITEC, ORCM, and OSM teams.

·         Establish accountability across the team to manage multiple high-priority assignments while maintaining delivery timelines and quality standards.

·         Provide oversight on KPI production and reporting for Paris and global stakeholders.

·         Manage internal and external audit engagements and ensure timely closure of observations and compliance with recommendations.

·         Drive stakeholder engagement by collaborating with business teams to understand operational concerns and implement sustainable risk mitigation strategies.

·         Ensure 100% quality delivery through controlling, monitoring, analytical review, and completion of assigned operational tasks.

·         Maintain up-to-date process documentation and ensure all procedural and control changes are accurately recorded.

·         Identify control gaps or deficiencies and lead the development and implementation of remediation or process improvement plans.

·         Track implementation of audit and control recommendations through structured follow-ups and escalate delays where required.

·         Analyze data sets for risk indicators, inconsistencies, or potential fraud scenarios and provide decision support based on sound analytical judgement.

·         Ensure timely reporting and resolution of control exceptions including escalation as per governance matrix.

·         Support workforce planning including hiring, onboarding, cross-training, and resource rotation to ensure delivery continuity.

·         Drive operational efficiency initiatives and transformation projects to enhance effectiveness of implemented controls.

·         Ensure adherence to SLA commitments related to assigned control processes and operational deliverables.

·         Facilitate communication with management and cross-functional teams while ensuring escalation protocols are followed.

·         Demonstrate adaptability to dynamic business requirements, including flexibility in supporting extended operational hours when required.

Hard Skills

• Strong expertise in Front Office Risk Management, including control design, risk analysis, and mitigation across trading activities.
• In‑depth knowledge of Capital Markets instruments and Front Office booking lifecycles.
• Working knowledge of Fraud Risk Management frameworks and relevant Financial Regulations (e.g., Dodd‑Frank Act, Volcker Rule, FATCA).
• Clear understanding of the Three Lines of Defense (FLOD, SLOD, TLOD) model and respective roles in governance and control execution.
• Experience in Control Framework Management, including control implementation, effectiveness monitoring, and remediation tracking.
• Prior exposure to Audit engagements, Spot Checks, and Control Testing Reviews with ability to drive closure of observations.

Soft Skills

• Results‑Oriented Mindset – Strong analytical capability to identify, assess, and remediate operational and conduct risks using scenario‑based approaches.
• Ability to effectively manage and influence senior stakeholders across Front Office, Technology, and Operations in high‑pressure environments.
• Client/Stakeholder Focused – Demonstrates the ability to understand business concerns and provide sustainable, risk‑aligned solutions.
• High level of accountability, professional discipline, and ownership in driving deliverables to completion.
• Strong communication and presentation skills to articulate risk positions, control breakdowns, and remediation strategies.
• Proven ability to independently understand complex concepts and adapt to dynamic, non‑SOP driven operational environments.
• Capable of managing multiple concurrent priorities with tight deadlines and competing business demands.
• Demonstrates collaborative leadership and promotes a team‑oriented approach in execution and problem solving.
• Flexible and adaptable to evolving business requirements, including supporting extended operational demands when required.

 “We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.