DevOps Production Support Analyst

Production Support:

• Manage users requests and production incidents while providing regular feedback to end users.
• Pro-actively monitor production systems and ensure that our monitoring tools are in line with our needs and take initiatives to improve their efficiency.
• Ensure our system scabaility, performance and reliabality to support our business fullfilling our SLA.
• Actively contribute to our follow the sun support model by engaging with peers in Europe and America in order to provide 24/6 technical support to our clients and internal traders. 
• Follow group's cyber security guildlines to ensure our systems is up to date.
• Contribute the migration to public cloud transformation.
• Industrialise & Automate our monitoring tools & create new ones when necessary in order to secure the Production
• Work closely with infrasturue teams for daily operations and legacy management.
• Rationalise, Industrialise and reduce the entropy of the numerous monitoring tools, emails & scripts
• Create documentation and report regularly on issues to direct management, follows Production processes closely on incident, problem and request management, adheres to code of conduct.
• Innovate, create new way of monitoring when necessary (Machine learning, Predictive approach)

Agile DevOPS Responsibilities:

• Contribute to SDMA clients onboardings and related activities
• Participate to series of practices and processes that are intended to speed up and automate aspects of the processes of developing, testing and releasing software, allowing for the continuous delivery of software and software updates.
• Work with the Product Owner and end users to understand their requirements and translate them into detailed stories.
• Contribute to Agile ceremonies to help the team move towards higher Agile maturity level.  Continually improve quality, processes, and practices both locally and with the global team.
• Review functional and design specifications to ensure full understanding of business deliverable.
• Research to determine if solutions currently exist within or outside the business unit
• Design resilient / distributed solutions to meet high-availability business requirements.
• Create, evaluate and execute manual or automated test cases.
• Focus on quality and reusability of the code produced.
• Document systems and provide training in areas of expertise.

Conduct Responsibilities:

• Responsibility to adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility.  It is your responsibility to ensure compliance with operational and conduct risk requirements (e.g. data leakage, security policies and regulatory requirements).  
• Responsibility for managing, controlling, preparing and escalating risk within the scope of your position and in line with existing policies. 
• Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory and statutory bodies, trading venues, etc that are applicable to your role and business line. 
• To assist in the self-identification of all conduct related issues.  Ensure escalation to appropriate stakeholder or function whether internal or external. 
• Adhere to business line mandates relevant to the role as directed by your manager.

Minimum Qualifications:

• Bachelors or Masters degree in Computer Science, Engineering, Information System or similar.

Preferred Qualifications:

• Experience with Windows, Linux, Azure cloud platform
• Knowledge of Kubernetes, SQL, Elastic Search, Grafana
• Knowledge of Python, shellscripts scripting languages
• Knowledge of basic Networking concepts

Nice to Have:

• Previous experience in Exchange connectivity
• Previous experience with FPGA technologies
• Previous experience with Cloud and open source projects
• Concept of Data framework, Data Lake

Spoken Languages:

• English (fluent)

BEHAVIORAL SKILLS:

• Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions.
• Innovation - Technology: I adopt new technologies in the solutions and projects I work on.
• Innovation - Simplification: I make things & ideas simple.
• Team Spirit - Collective mindset: I favour the team’s interest over my own results.
• Client - Risk: I strive to satisfy clients while taking into account risks for the company.
• Commitment - Sustainability: I strive to develop my skills and knowledge.

By becoming a part of our “Prime Execution Services” Agile team, you'll immerse yourself in a vibrant, multicultural environment that fosters collaboration and encourages the exploration of new technologies and creative solutions.
The Agile Feature team you will join primarily focuses on Electronic Trading Derivatives (Futures & Options) within our Prime Service & Clearing activity, where Société Générale stands as a global leader. You'll engage with various trading mechanisms, including High Touch, Direct Market Access (DMA), Algorithmic Trading, and Sponsored DMA access, all supported by our Low and Ultra-Low Latency Execution platforms.

OUR CULTURE: 
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

DIVERSITY, EQUITY & INCLUSION (DE&I):
Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients
Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Department Overview:
Become a key player in the “EQD Agency” department as part of the innovative "Prime Execution Services" team. Our mission is to onboard both internal and external clients onto cutting-edge electronic trading solutions, including Order Management Systems, Algorithmic Trading, Pre-Trade Risk Control, and Execution Management Systems. These solutions are essential for enhancing SG's Agency business.