Domain Manager for Service and Operations

Permanent contract||Innovation / Project / Organization

Domain Manager for Service and Operations

ALD Automotive
  • Permanent contract
  • Innovation / Project / Organization


Following the merger of ALD | LeasePlan as Ayvens, 21 countries need to run & deliver multiple integration projects before the end of 2025. Within the Digital Integration pillar, as a Domain Manager for Service and Operations you'll be responsible for managing a portfolio of complex enterprise-wide business projects, involving, and impacting several local subsidiaries and various departments.

More specifically, your responsibilities will include:

  • Towards the Central Functions: coordinate with the central functions inside Service and Operations. It is essential to ensure proper alignment with key stakeholders of their business needs, roadmaps & integration plans. You are expected to follow-up on the progress of the integration & timely update to key stakeholders. Consolidate inputs from the central functions to design & deliver change plans centrally & locally. 
  • Towards the countries: coordinate with the countries through Regional Program Manager & Regional Digital & IT Directors to ensure that local requirements are well defined, translated into projects & incorporated into central roadmaps (when applicable) & aligned with the expectations of the central functions. 
  • Towards the clusters: coordinate & supervise several clusters. You will manage a digital integration portfolio of your domains to ensure that scope & delivery timeline is clear to all the stakeholders for all the projects. Dependencies between central/local applications are well identified & integrated into respective roadmaps. 
  • You'll be the main point of contact for several Central functions to support them in running efficient & timely integration. You will ensure that as Digital & IT we deliver what is required for Central Functions. 
  • Coordinate with the other domains inside the Digital Integration pillar to ensure timely delivery of the projects inside your scope of responsibility. 
  • Report on progress, milestones, risks, issues, KPIs & presentations related to the domains.
  • Manage a wide network of key stakeholders to ensure proper alignment at all levels in order to set right priorities.

Profile required

Background & Experience:

  • MBA/ M.Sc./ B.Sc.  in Business Administration, Economics, or relevant field
  • 8+ years of relevant experience within program / portfolio / change management 
  • 5+ years of managerial experience (ideally people management)
  • Service & Operations domain knowledge / relevant experience 
  • Experience in driving / delivering digital transformation projects
  • Very good command of English both written & spoken
  • Business knowledge of the Leasing & Mobility industry would be considered advantageous


  • Strong analytical thinking, decision making, and stakeholder management skills
  • Flexibility, creativity and open-minded view
  • Natural self-motivation and drive to take end-to-end ownership
  • Independent and autonomous in completing tasks
  • Strong change management skills
  • Solid priority management with the capacity to work with a certain level of uncertainty
  • Curiosity & ability to get to the root cause
  • Capacity to push decision making


  • Location: Paris, Amsterdam, Madrid or Dublin
  • Travel requirements: No more than 15% within the year
  • Office presence: Hybrid

Business insight

Subsidiary of the Société Générale group, specialized in the automobile financial services, Ayvens, born from the combination of ALD Automotive and LeasePlan, is the leader of the Operational car leasing. Its range of services allows international companies to concentrate on their business line by delegating the financing, the management, and the maintenance of their car fleet.

The holding company, ALD S.A, is responsible for the development of the group and of the supervision of its activities in 44 countries where it is implanted. It brings a technical support for subsidiaries thanks to its role of coordination and favours the creation of synergies between countries and regions.

Customers looking for partnership expect from their lessor to act as a trusted advisor to help them make the right fleet management and sustainable mobility choices. This need is booming in a context of stronger relationship commitments from our customers and car industry fast changes.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 240007FE
Entity: ALD Automotive
Starting date: immediate
Publication date: 2024/03/27