Responsibilities
Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. If you are looking for a great career opportunity within the IT world, then you are in the right place.
Our IT Filiere has over 800 IT professionals, delivering services on four perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications, and Investment Banking. And our team is ready to expand and find new awesome colleagues to embark on this journey.
We want to provide you a meaningful career where you feel authentic and love your job. Day after day. Your tasks will be diverse but will have one thing in common: they will be useful to the community – on local levels and even global scales. Join us in shaping the world of tomorrow. The Future is You!
We are currently looking for an Application Support Engineer who will work in a very rich and dynamic environment, together
with the development team. You will be responsible for the functional and technical support of Demeter - the Front-to-Back tool
that manages DPS product for Equity Finance desks. The application allows to set-up DPS, book trades, compute product
valuation, generate client report, compute payments, generate accounting flows and perform various extracts.
Specifically, you will be required to:
Daily support tasks (90%):
• Technical and functional support of the production;
• Monitoring and request / Incident management;
• Pick-up calls on a shared hotline;
• Features explanations;
• Knowledge transfer for new joiners and users;
• Crisis management if needed.
Release management (5%):
• Study release impacts on production;
• Install applicative packages coming from development team on pre-pre-production environment;
• Install new version in production and ensure post deployment checks.
Continuous improvement (5%):
• Reach for a full automation of manual tasks, delivery process and monitoring.
Profile required
• Finance functional knowledge or technical background in SQL and/or Unix;
• At least 2-3 years experience in support;
• Good command of English, both written and spoken. French would be a plus.
• Good analytical skills and ability to summarize key messages;
• Good communication skills, adaptability and self control;
• Client-driven approach & service oriented;
• High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit
Why join us
SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.
Plus, you will enjoy all our benefits:
- competitive compensation & remuneration, including annual performance bonus;
- preventive healthcare plan, and group health & life insurance;
- wide range of flexible benefits within a monthly budget;
- office perks, wellbeing and mental health programs;
- various social benefits and bonuses for personal or family events;
- 9-to-5 workday & flexible working environment (Hybrid);
- additional paid and unpaid time off, including Sabbatical leave;
- learning and growth opportunities based on individual development and career plans;
- unlimited access to various eLearning resources.
Business insight
We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.