Functional Support Analyst LOAN IQ

You will join a new Feature Team based in Warsaw, with peers located in France and India.

With 11 colleagues and your direct manager you will maintain and develop Loan IQ – an application used by the Structured Finance teams. As a member of LOAN IQ Support Team & Production Chapter, your goal will be to contribute to the IT production level of service, quality and user satisfaction.

Your goal will be to ensure a Business Analyst role in an Agile environment.

Your future scope of responsibility will cover:

• Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ application

• Informing end users about application incidents and their resolution

• Identifying recurring functional issues and proposing permanent solutions

• Developing the documentation and contributing to a knowledge base of best practices

• Performing release quality checks

• Preparing reports for the operations teams, using SQL

• Taking active participation in continuous improvement activities

• Partnering with development teams to ensure timely resolution

• Liaising with clients to investigate the incidents

We expect from the candidates:

• Previous experience in back or middle office in structured finance

• Strong knowledge of Loan IQ

• Fluency in English, Polish or French will be a plus

• Customer service oriented continuous improvement mindset

• Excellent analytical & problem-solving skills

• Interpersonal skills and Team player

• Good communication skills and collaboration with colleagues from different professional and cultural backgrounds

• Relational database & SQL querying knowledge or willingness to learn

Your future with Societe Generale will include:

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the centre of Warsaw, designed with facilities for people with disabilities

• An active role in an international structure and the opportunity for growth

• Access to educational platforms and language courses

• Stability

• Competitive salary based on seniority and skills

• Support in quick adaptation in the company

• Extraordinary health package with extensive dental care

• Hybrid work (3 days per week) and one-time bonus for home office equipment

• Even more benefits such as meal allowance, holiday fund, sports card and insurance

*Please be informed that we will be accepting only resumes in English.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.