Functional & Technical Trading Support Engineer – M/F/D

As our Warsaw office continues to grow, we’re expanding our IT Front Office Support team.

Join our Fixed Income and Currencies (FIC) division as a Functional & Technical Trading Support Engineer, working on Front Office pre-trade & post-trade applications. You will collaborate with an international team (based in France, Great-Britain, HK, Japan, and the United-States) to support high-performance software that is essential for traders, salespeople, and financial professionals around the world.

Your future scope of responsibility will cover:

• Providing daily support to local and global business users (Traders and Sales teams).
• Managing incidents, service requests, monitoring and deployment.
• Booking deals and ensuring smooth trade execution.
• Delivering training sessions on new features to end users.
• Maintaining and sharing knowledge bases and best practices with other regions.
• Efficiently communicating with users during production incidents.
• Following up with post-incident reviews and action plans.
• Collaborating closely with international support teams to ensure seamless service.
• Promoting and encouraging good production practices.
• Coordinating with deployment teams to roll out new application versions, including performing sanity checks after release.

You will be best suited for this role if:

• You have at least 3 years in a Support Front Office within a high-pressure, fast-paced environment, and you are motivated by delivering excellent service and keen on continuing to learn.
• You have a solid understanding of financial products and global markets activities.
• You are comfortable investigating issues in logs and performing root cause analysis.
• You have solid practical experience with Windows Server (log analysis, issue investigation), relational databases (Oracle / SQL Server), and Job scheduler (Autosys/Airflow). Knowledge on ElasticSearch/Kibana is a plus.
• You have strong interpersonal and communication skills, especially when managing incidents and user expectations under pressure.
• You are fluent in English (French is a plus).
• You are willing to work in shifts and open to occasional on-duty weekend work.

Your future with Societe Generale will include:

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Employment contract and stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance.

*Please be informed that we will be accepting only resumes in English.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.