HR Advisor L1 Tools Support- CDD 1 year

As an HR Advisor, you are responsible of managing requests coming from Group employees (EMEA perimeter) by email, as first level of support.

The HR Advisor must ensure that all the requests are received, distributed and solved or escalated to the right point of contact in accordance with the pre-established performance indicators agreed with the client.

Specifically, you will be required to:

• Manage HR tools support-related requests received from Group employees by email;
• Determine whether requests can be solved by the L1 HR Tools Support team or need to be forwarded to other teams;
• Respond to in scope requests by email;
• Seek assistance from the Team Manager/ Process Coordinator for complex and/ or sensitive requests;
• Follow-up on subcontracted requests (pending/ on hold);
• Ensure tickets are closed on time, in accordance with the agreed deadlines;
• Identify and report existing/ potential risks.

• Good command of French (B2) and English (B2);
• Positive and cooperative attitude;
• Detail-orientation with great organizational skills;
• Dynamic, involved, serious, motivated person;
• Accustomed to working with objectives in qualitative and quantitative terms.

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & hybrid model with work-from-home;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. 

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! 

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

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We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.