INTERN: Client Experience & Master Agreements

• Assist with client topics to improve client satisfaction and digital transformation, requiring change management and ability to influence internal stakeholders
• Assist with driving internal projects as well as client adoption of e-services (SG Markets Post Trade)
• Assist with monitoring & management of client complaints across APAC
• Assist with queries/tasks/projects relating to Master Agreements onboarding
• Help to monitor and support the governance framework within Operations (e.g. KPIs, dashboards, desk governance, client governance meetings)
• Prepare regular reports for management of Operations Departments
• Ensure consistency in client presentations (templates, data mapping, incidents, etc...)
• Participate in building awareness to improve processes with the ultimate goal to achieve client satisfaction excellence
• Promote internal collaboration within different parts of the organization (e.g. Front Office, Back Office, Trade Support)

• Currently studying towards a Bachelors or Masters degree in Finance, Business, Science or similar
• Motivated self-starter, eager to learn and willing to work on a variety of assignments
• Skilled in Change Management and ability to influence senior stakeholders
• Good interpersonal, communication and presentation skills, attention to detail and flexibility are essential requirements
• Analytical skills and the ability to work autonomously
• Demonstrate the capacity to work in a team environment on collective success
• Fluent English is mandatory
• English language skills are essential  

Behavioral Skills

• Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs
• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Innovation - Change management: I support change
• Innovation - Simplification: I make things & ideas simple
• Responsibility - Performance: I strive for high performance
• Commitment - Care: I demonstrate consideration for others

This is a 1-3 month full-time internship with Société Générale in Hong Kong whereby you will work within one business line / support function for the period. In order to apply for an internship opportunity with us, please ensure you are currently studying towards a Bachelor’s or Master’s degree and that you are available for the 1-3 month period on a full-time basis.

Company Description

At Société Générale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Société Générale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Société Générale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.

We are committed to offering an inclusive recruitment experience to all candidates.  If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let us know.

Department Description

The Client Lifecycle & Digital Department (CLD) resides as part of the Wholesale Clients Technology & Operations division within Global Banking and Investor Solutions (GBIS).

CLD’s mission is to deliver a state-of-the art digital platform, targeting both users and clients in covering pre-trade, execution and post-trade activities. CLD aims to grow our internal client knowledge and deliver a user-friendly experience through the client lifecycle, while mitigating risk to protect the bank.