IT Production Process Specialist – M/F/D

Societe Generale S.A. Warsaw Branch is currently looking for an IT Production Process Specialist. If you are looking for a challenging and rewarding opportunity to further grow your career, we encourage you to apply for this exciting role.   

We are looking for a candidate who will join an international team in the Risk and Production Management (RCP) division. The area of responsibility is Change Management, Service Level Management, Incident & Problem Management.

Your future scope of responsibility will cover:

• Support development and maintenance of the IT processes (Change, Service Level, Incident & Problem Management) with internal customers and stakeholders at the global level;
• Monitoring and reporting on the performance and availability of the services;
• Collaborating with stakeholders to understand their needs and expectations for the services;
• Conducting trend analysis and forecasting to anticipate future requirements;
• Identifying areas for service improvement and implementing necessary changes;
• Acting as a point of escalation for process-related issues and incidents;
• Support and provide expected insight into processes for internal and external control bodies (auditors, regulators);
• Managing relationship with third-party service providers and vendors to ensure compliance and support for the processes;
• Keeping up-to-date with industry best practices and emerging technologies related to area of responsibilities.

You will be best suited for this role if you have:

• Practical knowledge of the ITIL approach (a certification is highly desirable);
• Strong operational experience in IT Production;
• At least 3 years of professional work experience as a Process Officer / Manager (Incident, Problem or Change);
• Proficiency in English, Polish & French would be an asset;
• Skills in MS Office, with particular emphasis on MS Excel and MS PowerPoint; skills in Power BI would be a bonus;
• Ability to work in a team as well as independently and without supervision, while being fully in charge of assigned deliverables;
• Strong organizational and interpersonal skills;
• A proven sense of service and proactivity;
• Higher education degree is required.

Your future with Societe Generale will include:

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities. 
• An active role in an international structure and the opportunity for growth. 
• Access to educational platforms and language courses. 
• Employment contract and stability. 
• Competitive salary based on seniority and skills. 
• Support in quick adaptation in the company. 
• Extraordinary health package with extensive dental care. 
• Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment. 
• Even more benefits such as meal allowance, holiday fund, sports card and insurance. 

*Please be informed that we will be accepting only resumes in English.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.