IT Support Engineer

Permanent contract|New York|IT (Information Technology)

IT Support Engineer

  • New York, United States
  • Permanent contract
  • IT (Information Technology)


The position is for a support analyst with knowledge of the Foreign Exchange and Rates business within the IT department (GBTO/FIC) in charge of Front office e-trading, trade capture, pricing, risk and market access technologies. Our main partners and clients are Traders, sales and e-business.

The position will be in the GBTO/FIC team, working on various Front Office Fixed Income, Emerging products, Cash Rates, Derivatives and Credit.

The Fixed Income team develops and support software in an AGILE environment for price/inventory publication, inquiry management and straight through processing of electronic trades. Our software interacts with various external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.

The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff.

Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.

The team is part of the global team for the FIC activities and supports on a global platform. The team is based on the dealing room and manages applications deployed in Paris, London, New York. Hong Kong and Tokyo.

Primary tasks include but are not limited to:

  • Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the FIC department.
  • Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
  • Crisis Management with communication to end-user and senior management
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
  • Communicate with users regarding application outages and upcoming events like release, project.
  • Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.
  • Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
  • Respect internal IT norms, standards and processes.
  • Timely reporting of production and project status to client and IT management.
  • Effective and efficient, oral and written communication with various audiences at appropriate levels
  • Partner with development teams (NY/Paris) on release management
  • Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users
  • Effectively manage the Client Relationship with the end user community.

Profile required


  • Good understanding in Risk calculation and derivatives Pricing 
  • Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc.
  • Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)
  • Experience in financial products (Fixed Income) / financial industry business processes / trading system
  • Strong analytical skills, follow-up capability and problem-solving ability.
  • Flexible and adaptable to new environments.  Quickly learn new systems/products.
  • Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
  • Flexible and adaptable to new environments.  Quickly learn new systems/products.
  • Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
  • Autonomous, capable of prioritizing tasks and multi-tasking projects.
  • Team-oriented, client-focused and open to different ideas/viewpoints.

Desired/ Plus:

  • Strong knowledge on Interest Rates Derivatives (Swaps, Futures, Options, Forwards) and fixed income products.

Technical skills

  • Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase)
  • Knowledge on Client/Server application
  • Comfortable working on Windows/Unix environments
  • Competency in Microsoft Office applications (e.g. Excel)
  • Middleware experience (Tibco, RMDS, FIX)
  • Agile development methodologies and tools (Jira, Service Now, GIT)


  • Scheduling Tools:  Autosys, Crontab
  • Network experience

Prior Work experience

  • Previous experience in a support team facing trader and sales (2 years +)
  • Previous experience working with developer or Business Analyst
  • Previous experience in financial industry



  • BS degree in Computer Science or equivalent

Desired/ Plus:

  • Degree in finance
  • ITIL certification


  • English

Desired/ Plus:

  • French

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (

For most positions, Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.


Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience.

Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.

Reference: 24000HH7
Entity: SG Americas Securities
Starting date: 2024/08/26
Publication date: 2024/07/05
Salary or Compensation Range: $67,000 - $160,000