Junior Client Service Officer

Société Générale Global Transaction and Payments Services (GTPS) includes Payments & Cash Management (PCM), Cash Clearing services, Trade Finance services, Factoring, and Foreign Exchange services related to these activities. With over 6,000 specialists in more than 50 countries, GTPS is a major player in banking flows and trade services, offering expertise and experience spanning over 20 years.

The Payment & Cash Management and Trade teams deliver and support transactional banking products and services to corporate customers, including:

• Bank accounts management

• Monitoring of domestic and international payment orders

• Set up of e-banking channels for secure information exchange (payments, reporting)

• Financing arrangements (intraday and overnight facilities)

• Domestic and international inter-company cash pooling

• Cheque and cash deposit and withdrawal facilities including open credit arrangements

• Domestic and international guarantee

• International trade finance and structured solution

The Cash Management teams help the companies to improve treasury management, to control financial and cash flows, to manage liquidity risk, and to control interest and exchange rates.

The role is to maintain and develop the relationship with the clients, by being a first point of contact for any matter.

The Client Service Officer aims to identify process improvements, opportunities for growth and can occasionally be involved in some clients’ visits together with Sales Managers in the frame of implementation projects.

The role requires strong client service orientation, detailed operational process knowledge, good organization as well as professional integrity.

The Client Service Officer is an effective team player with excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels.

Tasks and responsibilities:

Act as a first point of contact for our clients regarding all their daily banking requests: follow up of flows, management of accounts, cash pool, Electronic Banking or any services set-up, in coordination with the Front Officers, Shared Services Centres and Back Offices teams.

Among all the tasks, the Client Service Officer can:

For new client:

• Prepare Client’s welcome package

In implementation of new activity:

• Can take in charge autonomously partial/full implementation of products/services depending on the complexity and sensitivity and follows the post implementation

Day to day:

• Provides accurate and comprehensive answers to customer enquiries

• Ensures a proactive incident communication to the client

• Follows up on service issues with the Front Office, Back Office and product teams in Paris

• Identifies sales opportunities with existing customers

• Must comply with the defined procedural framework and with a specific attention to the risk management

• Support Trade sales team in origination & execution of Trade finance transactions.

• Contributes to management of strategic regulatory processes related to credit risk (RWA, ECL, provisions, …)

Studies & experience:

• Technical Institute for Administration, Finance and Marketing or bachelor’s degree in finance or business Administration or related field

• 1 year Customer-facing / relationship management experience in similar area

• Local and international Payments & Cash Management experience

Language skills:

• Italian:C2

• English: C1

• Additional languages would be considered an advantage

Technical, operational & Soft skills:

• Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

• Data management (optional, to be developed)

• Analytical and quantitative skills

• Client and Solution oriented

• Team spirit and global coordination

• Leadership skills

• Strong client service orientation, being able to put the client first

• Ability to develop and mobilise internal networks and resources

• Excellent verbal and written communication skills

• Ability to manage multiple priorities

• Proactive team player with ability to work autonomously.

• Understand the institution’s approach to risk management and their respective roles in supporting a strong risk culture

• Understanding of client’s business and strategy

• Knowing local market standards

Société Générale Italy is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.