Knowledge Management Technical Writer with French

Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent. IT Filiere is part of the Centre and comprises four Perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking, with a total of more than 800 IT professionals.

Within the Société Générale Group, you will join Global Technology Services (GTS), which is the IT entity in charge of infrastructure and its Digital Workplace Services teams, whose mission is to provide the Group's employees with their Digital Workplace.

Digital Workplace brings together all the services and tools of the work environment: the personal workstation of course, but also the smartphone, the corporate social network, communication and collaborative tools such as messaging, Teams, SharePoint, etc.

Seeking a detail-oriented Technical Writer to develop and maintain high-quality, clear, and user-centric content for our internal platform. The ideal candidate will ensure that documentation is accurate, accessible, and aligned with user needs across both French and English audiences.

RESPONSIBILITIES:

• Write, simplify, and test support and troubleshooting procedures in French and English based on the technicians' knowledge base.
• Organize synchronization meetings with experts to fully understand the tools/applications to be documented.
• Manage updates to the synonym dictionary in French and English to optimize search functionality.
• Update procedures in the content management tool (procedures, metadata, etc.) based on Quality reviews conducted by KPOs.
• Ensure consistency between metadata in the platform records to guarantee proper contextualization of knowledge.
• Handle user feedback on incorrect or incomplete procedures in our internal platform to improve content quality.
• Train new contributors.
• Participate in testing tools such as the smart assistant.
• Conduct user interviews to stay aligned with user language and expectations.

• Excellent written comprehension and expression in French and English, with strong attention to grammar, syntax, and technical vocabulary.

• Mastery of editorial guidelines: Ability to understand and apply the company’s editorial standards to ensure consistency and quality of produced documents.

• Knowledge and proficiency in one or more Content Management Systems (CMS).

• Advanced Excel skills, including pivot tables, complex formulas, and data analysis for reporting and visualization.

• Familiarity with Agile methodology.

• Education: Bachelor’s degree (technical writing or equivalent).

• A proactive and reactive attitude

• Autonomy

• Good analytical and synthesis skills

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus; 
• preventive healthcare plan, and group health & life insurance; 
• wide range of flexible benefits within a monthly budget; 
• office perks, wellbeing and mental health programs; 
• various social benefits and bonuses for personal or family events; 
• 9-to-5 workday & flexible working environment (Hybrid);
• additional paid and unpaid time off, including Sabbatical leave; 
• learning and growth opportunities based on individual development and career plans; 
• unlimited access to various eLearning resources. 

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

 If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

  Still hesitating?

 You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

 We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.