Knowledge Process Owner with French

Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent. IT Filiere is part of the Centre and comprises four Perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking, with a total of more than 800 IT professionals.

Within the Société Générale Group, you will join Global Technology Services (GTS), which is the IT entity in charge of infrastructure and its Digital Workplace Services teams, whose mission is to provide the Group's employees with their Digital Workplace.

Digital Workplace brings together all the services and tools of the work environment: the personal workstation of course, but also the smartphone, the corporate social network, communication and collaborative tools such as messaging, Teams, SharePoint, etc.

We are looking for a Knowledge Process Owner responsible for leading and continuously improving the knowledge management tool and its associated processes. This role plays a key part in enhancing the user journey and ensuring the tool evolves to meet business needs.

RESPONSIBILITIES:

Specifically, you will be required to support the SG collaborators through and more specifically:

Knowledge Management & Content Optimization

·       Manage and improve content on internal platform and CMS tool to enhance user experience (search engine, user journey, contextualization).

·       Ensure metadata consistency and update procedures based on quality reviews and user feedback.

·       Maintain the synonym dictionary (FR/EN) to optimize search functionality.

Strategic & Analytical Contributions

·       Contribute to the strategic vision of the internal platform (KM scope), participate in Agile ceremonies, and coordinate with development teams.

·       Conduct monthly quality follow-Ups, analyse platform usage, build Excel tools for automation, and develop performance and knowledge management dashboards using the group’s web analytics tool.

AI & Innovation Integration

·       Integrate AI- specific features into KM processes to improve efficiency and quality of the virtual assistant

·       Participate in testing new tools and smart assistants.

Collaboration, Training & Support

·       Coordinate with regional KM teams: training, follow-up, KM board facilitation, and communication on platform updates.

·       Provide support and act as a functional backup for CMS tool, managing bug reports and KM needs.

·       Train new contributors

·       Conduct user interviews to align content with user language and expectations; handle user feedback on incorrect or incomplete procedures to improve content quality.

Documentation & Expert Engagement

·       Write, simplify, and test support procedures in French and English.

·       Organize syncs with experts to document tools and applications effectively.

• Document Management (Knowledge Management - KM)
• Change Management and Support for Business Expertise
• Proficiency in one or more Content Management Systems (CMS)
• Advanced Excel Skills, including pivot tables, complex formulas, and data analysis for reporting and visualization
• Excellent Written Communication in French, with strong grammar, syntax, and technical vocabulary

• Bachelor’s or Master’s Degree

NICE TO HAVE:

• Knowledge of Business Intelligence Tools, such as Tableau and Power BI, will be a plus

• Certified Scrum Master, supporting the team with Agile methodology, will be a plus

• A proactive and reactive attitude

• Autonomy

• Good analytical and synthesis skills

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus; 
• preventive healthcare plan, and group health & life insurance; 
• wide range of flexible benefits within a monthly budget; 
• office perks, wellbeing and mental health programs; 
• various social benefits and bonuses for personal or family events; 
• 9-to-5 workday & flexible working environment (Hybrid);
• additional paid and unpaid time off, including Sabbatical leave; 
• learning and growth opportunities based on individual development and career plans; 
• unlimited access to various eLearning resources. 

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

 If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

  Still hesitating?

 You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

 We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.