L2 Support Analyst with French

Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent.

We are seeking to hire a proactive team player to help us bring value in our line of work. As part of our team, you will put your soft skills, quick and outside of the box thinking to work and help us deliver excellent functional support service whilst improving your analytical abilities.

 Technical Level 2 Support for Oracle HCM tool for UK & EMEA perimeter

•Provide technical support for Oracle Fusion Human Capital Management (HCM) modules, ensuring smooth system operation and support for HR and business stakeholders.

•Troubleshoot, analyze, and resolve system issues related to HCM modules such as: Core HR, Absences, OTL.

•Manage incidents, service requests, and enhancements via multiple ticketing systems.

•Support monthly and quarterly Oracle patching and releases, including impact analysis and regression testing.

•Collaborate with HR, IT, and external vendors to resolve complex issues. 
•Document configurations, solutions, and best practices. 
•Support data uploads, extracts, and reports using tools such as HDL, HCM Extracts, or BI Publisher.
•Participate in system improvements, process automation, and small configuration changes.
•Ensure compliance with security, data privacy, and internal controls.
•Provide feedback to the client on the opening and closure of the request and if necessary, processing time. 
•Creates and Maintains documentation up to date.
•Handle incident management: log, track, and escalate issues to relevant teams.
•Works in a Global Support L2/L3 team across Romania, France and India as per the Agile@Scale set up.

•Fluent in English and French: minimum B2 level in both written and oral communication.
•2 years+ work experience in support functions.
•Hands-on experience supporting Oracle Fusion HCM in a production environment.
•Strong understanding of HR business processes.
•Experience with at least one HCM module (Core HR is mandatory). 
•Ability to analyze functional issues and translate them into technical solutions. 
•Experience with HDL (HCM Data Loader), Functional setups, fast formulas.
•Positive attitude and a cooperative person.
•High resilience level and change management fast adoption.
•Previous work experience in HRIS is a plus.

Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;

• preventive healthcare plan, and group health & life insurance;

• wide range of flexible benefits within a monthly budget;

• office perks, wellbeing and mental health programs;

• various social benefits and bonuses for personal or family events;

• 9-to-5 workday and flexible work from home/office environment;

• additional paid and unpaid time off, including Sabbatical leave;

• learning and growth opportunities based on individual development and career plans;

• unlimited access to various eLearning resources.

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.